Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Gonzales

Magnolia

Summary

Dynamic and dependable hospitality professional with a proven track record of delivering exceptional guest service and fostering collaborative team environments in fast-paced, high-pressure settings. Demonstrated success at The Refuge Steakhouse & Whiskey Bar, excelling in guest engagement, regulatory compliance, and accurate cash handling. Recognized for anticipating customer needs, resolving concerns promptly, and maintaining a calm, solutions-oriented attitude. Experienced in team leadership, operational management, and strategic planning. Skilled communicator with strong organizational abilities that support smooth operations and consistent goal achievement. Passionate about creating welcoming, high-quality guest experiences while promoting a positive and inclusive workplace culture. Known for building lasting relationships with guests, colleagues, and stakeholders.

Overview

4
4
years of professional experience

Work History

Server/Bartender

The Refuge Steakhouse & Whiskey Bar
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Management Assistant /Head Bartender

Gringos Tex Mex
07.2022 - 03.2025
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.

Sales Associate

BMW / Mercedes Benz
03.2021 - 07.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

No Degree - Accounting

Blinn College
Bryan, TX
04-2021

Associate of Science - Accounting And Finance

Ranger College
Ranger, TX
05-2019

Skills

  • Strong work ethic
  • Customer service
  • Team collaboration
  • Sales expertise
  • Task prioritization
  • Regulatory compliance
  • Multitasking and organization
  • Exceptional customer service
  • Guest engagement
  • Positive and professional

Timeline

Server/Bartender

The Refuge Steakhouse & Whiskey Bar
03.2025 - Current

Management Assistant /Head Bartender

Gringos Tex Mex
07.2022 - 03.2025

Sales Associate

BMW / Mercedes Benz
03.2021 - 07.2022

No Degree - Accounting

Blinn College

Associate of Science - Accounting And Finance

Ranger College

Similar Profiles

CREATE PROFILE
Kyle Gonzales