Kyle Gordon

• Verified and cross-checked over 1,000 SKUs weekly against state manifests for regulatory compliance.
• Created and managed 150+ purchase orders using Blaze inventory system to ensure accurate product records.
• Reconciled inventory discrepancies from monthly audits, enhancing accuracy and reducing shrinkage by approximately 15%.
• Monitored stock levels daily and restocked shelves to maintain optimal inventory across 200+ SKUs.
• Developed dynamic Excel spreadsheets for tracking low inventory items, facilitating quicker reordering cycles.
• Dispatched delivery orders via Blaze Ecom and Onfleet, ensuring prompt and accurate fulfillment with drivers.

Organized spontaneous selling challenges to boost team morale and sales of slow-turnover products.

• Performed daily cycle counts to maintain inventory accuracy, collaborating closely with leadership on reconciliation efforts.
• Trained new employees on inventory systems and procedures, enhancing team efficiency and data accuracy.
• Oversaw timely receipt, storage, and distribution of goods, contributing to a 15% increase in sales and improved customer satisfaction.
• Assisted customers in selecting cannabis products tailored to their preferences, supporting personalized customer service.

• Identified customer needs and delivered meaningful solutions to enhance satisfaction.
• Provided in-depth product knowledge and assistance, addressing customer inquiries and concerns.
• Collaborated with team members to implement strategies aimed at enhancing customer experience and driving sales.
• Provided technical support for users experiencing difficulties with software applications.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Utilized product knowledge to recommend and upsell suitable items to customers.
• Managed sales floor operations, optimizing employee breaks and responding to customer inquiries.
• Achieved daily goal of 15% conversion rate from foot traffic through hourly KPI tracking.