Kyle Gordon-Cotton
Federal Way,WA
Summary
A compassionate and dedicated professional with extensive experience in providing direct passenger assistance and ensuring safe transportation. Proven ability to support individuals with diverse needs, including mobility assistance and customer service. Seeking a transporter role to leverage my skills in delivering reliable, empathetic, and safe care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent
McGee Air Services
05.2024 - Current
- Conducted pre-flight checks, ensuring proper cargo distribution for flight safety.
- Responsible for loading and unloading passenger baggage and cargo, ensuring safe and timely handling.
- Provided customer service to passengers and airline staff.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [15] daily flights.
Learning Ambassador
Amazon
08.2019 - 02.2024
- Provided individualized guidance and support to associates facing productivity challenges, assessing their needs and offering tailored instruction on proper body mechanics, process comprehension, and quality standards.
- Communicated effectively with associates to address performance concerns, fostering a supportive environment focused on improvement and ensuring accurate and efficient task completion.
Huntleigh USA
Team Lead & Passenger Services Agent
06.2016 - 08.2017
- Supervised aircraft security and cleaning operations, training staff to comply with TSA, FAA, and Port of Seattle regulations.
- Offered comprehensive support to passengers with mobility limitations, including proficient and safe wheelchair assistance throughout the airport.
- Escorted passengers through the jet bridge and assisted those needing help transferring from their wheelchairs into their aircraft seats.
- Managed team, ensuring efficient operations.
Education
Some College (No Degree) - Digital Arts
Highline College
Seattle, WAHigh School Diploma -
Decatur High Schoole
Federal Way, WA06-2008
Skills
- Passenger Assistance & Transport
- Customer Service & Empathy
- Communication & Interpersonal Skills
- Safety Awareness & Protocol Adherence
Certification
- Customer Service Management | Highline College
- International Trade Transportation & Logistics | Highline College
Timeline
Ramp Agent
McGee Air Services
05.2024 - Current
Learning Ambassador
Amazon
08.2019 - 02.2024
Huntleigh USA
Team Lead & Passenger Services Agent
06.2016 - 08.2017
Some College (No Degree) - Digital Arts
Highline College
High School Diploma -
Decatur High Schoole
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