Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kyle Harden

Westmont,IL

Summary

Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in logistics coordination and team leadership. Recognized for innovative problem-solving and enhancing contractor relations, I effectively trained staff and optimized operations, driving efficiency and fostering a collaborative environment. Skilled in computers, people, and conflict resolution, I deliver results that exceed expectations.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Scott Gulliford Inc.
Romeoville, IL
02.2025 - Current
  • Operated delivery vehicle to transport goods safely and efficiently.
  • Coordinated delivery schedules to ensure timely service to customers.
  • Communicated with dispatch regarding route changes and customer requests.
  • Utilized GPS and maps for efficient route planning.

Operations Manager II

FedEx Ground
Lincoln, NE
03.2024 - 02.2025
  • I utilized my previous experience at SCHG to bolster an operation that was lacking veteran experience.
  • I applied a focus on preload education to teach those around me, while maintaining strong leadership and contractor relations.
  • Maintained and improved contractor relations by utilizing my previous experience as a FedEx Ground contracted driver.

Sales Representative

Pipe Dreams
Apopka, FL
09.2023 - 02.2024
  • Performed all essential day-to-day store operations, such as opening and closing, inventory, cleaning, quality assurance, marketing, and vendor relationships.
  • Compensated on a commission structure, ensuring customer needs were met, and utilizing industry knowledge to provide a superior retail experience.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Built strong relationships with clients to enhance customer loyalty and retention.
  • Provided technical support for customers using the company's products or services.

Senior Guest Advisor/Key Holder

GameStop
Apopka, FL
10.2022 - 10.2023
  • Greeted customers and engaged in conversations to understand needs and preferences.
  • Utilized extensive gaming knowledge to address inquiries and instill purchase confidence.
  • Managed shipments and inventory while maintaining pre-owned consoles and accessories.
  • Supervised Guest Advisors to ensure high standards of customer service.
  • Executed opening and closing procedures as Keyholder, ensuring store readiness.
  • Conducted daily cash counts and deposits to maintain financial accuracy.

Business Contact

Scott Guilliford Inc.
Romeoville, IL
06.2020 - 03.2022
  • Managed route planning and team dispatching for FedEx Ground operations seven days a week.
  • Trained new drivers during peak season, ensuring high performance and retention.
  • Led a team to address operational challenges quickly and effectively.
  • Utilized coordinator experience to enhance route efficiency and service reliability.

Operations Manager II

FedEx Ground
Romeoville, IL
04.2017 - 06.2020
  • Managed South Chicago preload shift, overseeing van lines, unloading, and loading operations.
  • Trained employees, facilitating advancement to Management, QA, Ops Coordinator, and HR roles.
  • Served as Acting Sort Manager during seven-day operations, ensuring efficient preload shifts.
  • Recognized multiple times as Ops Manager of the Month for effective problem-solving skills.
  • Selected by Senior Manager to enhance vision operations and retrain coordinators on AWAD functions.
  • Pioneered DRO training course participation, later instructing staff on system implementation.
  • Contributed to Single System rollout district-wide as part of Single System Support Staff.
  • Promoted knowledge sharing among peers to foster a collaborative team environment.

Operations Coordinator

FedEx Ground
Romeoville, IL
08.2015 - 04.2017
  • Executed nightly route changes based on contractor requests to optimize operations.
  • Maintained AWAD map, MRL/Closure Portal, and ISS for accurate information management.
  • Cross-trained in linehaul duties for efficient routing of semi-truck trailers between stations.
  • Received Peak Player Award for innovative solutions addressing midnight and preload shift conflicts.

Package Handler

FedEx Ground
Romeoville, IL
08.2014 - 08.2015
  • Facilitated movement of packages throughout facility to ensure proper placement.
  • Exhibited flexibility by cross-training in multiple areas to enhance operational support.
  • Supervised processing of record number of small packages during peak season.
  • Recognized as Package Handler of the Month for outstanding contributions and performance.

Education

High school diploma -

Romeoville High School
Romeoville, IL
01.2013

Skills

  • Computer literacy and networking
  • Team leadership and management
  • Time management and organization
  • Interviewing and mentoring
  • Administrative experience
  • Conflict resolution
  • Employee orientation and training
  • Logistics coordination
  • Sales expertise
  • Customer service and support
  • Software troubleshooting
  • Communication skills
  • Microsoft Office proficiency
  • Relationship building
  • Business analysis skills

Personal Information

Authorized To Work: US for any employer

Timeline

Delivery Driver

Scott Gulliford Inc.
02.2025 - Current

Operations Manager II

FedEx Ground
03.2024 - 02.2025

Sales Representative

Pipe Dreams
09.2023 - 02.2024

Senior Guest Advisor/Key Holder

GameStop
10.2022 - 10.2023

Business Contact

Scott Guilliford Inc.
06.2020 - 03.2022

Operations Manager II

FedEx Ground
04.2017 - 06.2020

Operations Coordinator

FedEx Ground
08.2015 - 04.2017

Package Handler

FedEx Ground
08.2014 - 08.2015

High school diploma -

Romeoville High School

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