Kyle Harris
Birch Run
Summary
Dynamic leader with a proven track record with multiple years of leadership roles, enhancing operational efficiency and boosting team performance. Excelled in problem-solving and clear communication, achieving significant improvements in customer satisfaction and sales. Skilled in staff supervision and expense control, consistently exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Disposition Coordinator
Morley Companies Inc
2023.06 - 2024.07
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
General Manager
Carpe Diem Pizza, Inc
2022.01 - 2023.02
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Carpe Diem Pizza, Inc
2020.09 - 2022.01
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Manager
CCK Pizza Company, LLC
2019.06 - 2020.09
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
CompTIA A+ Certification - Information Technology
Genesee Career Institute
Flint, MI2017-06
High School Diploma -
Birch Run High School
Birch Run, MI2017-06
Skills
- Problem-solving
- Clear communication
- Task prioritization
- Safety protocol
- Staff supervision
- Expense control
- Performance improvement
Timeline
Disposition Coordinator
Morley Companies Inc
2023.06 - 2024.07
General Manager
Carpe Diem Pizza, Inc
2022.01 - 2023.02
Assistant Manager
Carpe Diem Pizza, Inc
2020.09 - 2022.01
Assistant Manager
CCK Pizza Company, LLC
2019.06 - 2020.09
CompTIA A+ Certification - Information Technology
Genesee Career Institute
High School Diploma -
Birch Run High School