Kyle Heidler
Hampstead,NH
Summary
Hard working, ambitious MBA graduate looking to be a part of an innovative Sales Operations team where I can utilize my educational and professional knowledge to support the needs of the business and promote the company mission.
Overview
4
4
years of professional experience
Work History
Quality Technician
Arch Medical Solutions
11.2022 - Current
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Enhanced manufacturing processes by implementing standardized testing procedures and documentation practices.
- Reduced production defects by collaborating with engineering teams to develop corrective actions.
- Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
Sales Support Specialist
Arch Medical Solutions
11.2021 - 11.2022
- Boosted sales performance by providing timely and efficient support to the sales team.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
Sales Associate
Nike Factory Outlet
10.2019 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
MBA - Marketing
Rivier University
Nashua, NH04.2020
Skills
- Problem Solving
- Proficient in Microsoft Word, PowerPoint, Excel
- Measurement Techniques
- In-Process Inspection
- Customer Needs Assessment
- Performance Tracking
- Complaint Resolution
- Decision-making
- Attention to detail
Accomplishments
- 2x GNAC Conference Championships
- 2x NCAA Tournament Participant
- Unsung Hero Award, Rivier Mens Volleyball Team 2018
Affiliations
- Play in AVP Volleyball Tournaments
- Outdoors Activities - Hiking, Camping, Boating, Recreational Sports
Timeline
Quality Technician
Arch Medical Solutions
11.2022 - Current
Sales Support Specialist
Arch Medical Solutions
11.2021 - 11.2022
Sales Associate
Nike Factory Outlet
10.2019 - 01.2020
MBA - Marketing
Rivier University
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