Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Helm

Russell Springs,KY

Summary

Customer-oriented with 20+ years of dock experience focused on fine tuning processes and high customer satisfaction. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation to employees.

Overview

25
25
years of professional experience

Work History

Assistant GM

State Dock
08.2021 - Current
  • Assisting GM with operations
  • Scheduling and planning events such as Slip Customer events, Poker Run, Raft Up, etc
  • Dock Operations (fuel pier, houseboat rentals, trash removal, anchoring and maintenance)
  • Employee Scheduling
  • Coordinate and prepare property inspections for Fire Marshall, State Parks, USACE, and Electrical
  • Obtaining permits for events from pertinent parties
  • Slip contract negotiations
  • Fleet Management

General Manager

Lake Cumberland Marina
08.2020 - 08.2021
  • Managed budget, employee training, schedules and contract negotiations for slip customers
  • Oversee day to day operations involved in all departments at Lake Cumberland Marina.
  • Oversee hiring employees, ordering supplies and parts for the dock and restaurant, employee scheduling, maintenance, operations, rentals, as well as engage with the slip tenants (forming contracts for existing and new tenants) and anyone that has questions regarding the dock.
  • Weekly manager meetings to discuss budget, payroll, and events for the year.
  • This position is accountable for 6 cabin rentals, 14 pontoons, 430 slips (ranging from houseboats to runabouts) and 3 rental houseboats.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Dock Master

State Dock
03.2018 - 08.2020
  • Performed pre-shift and post-shift inspections of dock equipment.
  • Responsible for overall operations of the docks including high quality customer service and cleanliness of the dock
  • Training and scheduling well rounded dock hands and boat captains
  • Assists in securing the marina and boats in event of inclement weather
  • Arranging and set up of display at public events
  • Assisting in timeliness of 58 houseboat rentals on turn-over days
  • Manage dock repairs and anchoring
  • Engaging with 400 plus slip tenants, as well as general public, to assist with any need they may encounter from fuel, ice, trash removal

Operations Manager

Lake Cumberland Marine
01.2014 - 02.2018
  • Work order service calls
  • Pick up and water deliveries
  • On water lake test with customers
  • Warranty clerk
  • Parts order and sales
  • Storage and winterizing
  • Shop set up for daily mechanic services

Dock Master

State Dock
06.1999 - 01.2014
  • Dock hand- promoted to evening shift manager 2nd year
  • Boat captain
  • Assistant Dock Master 3rd year
  • Promoted Dock Master 5th year-overseeing 37+ employees in peak season with 65 house boat rentals
  • Anchor and Dock Maintenance
  • Over all dockhands ( Shuttle Bus, Water Taxi, Fuel Pier, Auxiliary, Houseboat Captians)

Education

High School Diploma -

Russell County High School
Russell Springs, KY
05.1999

Skills

  • Quality Assurance
  • Training Management
  • Supply Monitoring
  • Originality and Creativity
  • Team Leadership
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Staff Scheduling
  • Customer Service Management
  • Customer Relations

Timeline

Assistant GM

State Dock
08.2021 - Current

General Manager

Lake Cumberland Marina
08.2020 - 08.2021

Dock Master

State Dock
03.2018 - 08.2020

Operations Manager

Lake Cumberland Marine
01.2014 - 02.2018

Dock Master

State Dock
06.1999 - 01.2014

High School Diploma -

Russell County High School

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Kyle Helm