Kyle Hicke
Bellevue
Summary
Results-oriented Manager with expertise in implementing strategic initiatives that enhance profitability and sales. Skilled in operations, customer care, cost analysis, and team development. Capable of driving profits, managing costs, and fostering continuous process improvements in competitive environments.
Overview
14
14
years of professional experience
Work History
General Manager
2-4-6-8 Restaurant
Issaquah
11.2024 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established relationships with suppliers to negotiate favorable terms and pricing.
General Manager
Jamba Juice
Issaquah
10.2021 - 10.2024
- Improved operational performance by implementing targeted business strategies and streamlined procedures.
- Elevated client experiences by leading and mentoring associates and managers.
- Cultivated long-term customer relationships through strategic account management.
Mobil 1 Operations Manager
Mobil 1 Oil Change
Marysville
07.2018 - 02.2019
- Managed daily operations of oil change services and customer interactions.
- Managed daily operations, supervising teams across three locations to ensure smooth workflow.
- Collaborated with subordinate managers daily to identify needs and enhance operational activities.
Training Specialist
Panera Bread
Seattle
03.2012 - 07.2018
- Trained and mentored employees to boost individual and team performance.
- Designed sales and service strategies to enhance revenue and customer retention.
- Coordinated monthly budgets and managed profit and loss to achieve margin targets.
Education
Technical Certifications - Information Technology
San Diego Mesa College
San Diego, CASkills
- Project management
- Strategy development
- Budget management
- Multi-site operations
- Microsoft Office
- Self-Directed
Timeline
General Manager
2-4-6-8 Restaurant
11.2024 - Current
General Manager
Jamba Juice
10.2021 - 10.2024
Mobil 1 Operations Manager
Mobil 1 Oil Change
07.2018 - 02.2019
Training Specialist
Panera Bread
03.2012 - 07.2018
Technical Certifications - Information Technology
San Diego Mesa College