Kyle Hollingshead
Frisco
Summary
Results-driven individual known for effective communication and problem-solving skills. Experience in managing inventory and ensuring service quality, ready to support and enhance customer experiences in a dynamic and fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Male Spa Attendant
Omni Hotels & Resorts
Frisco
08.2024 - Current
- Maintained cleanliness and organization of spa facilities and treatment rooms.
- Managed inventory of spa supplies, ensuring availability for all services.
- Supported the front desk with guest check-ins and appointment scheduling.
- Collaborated with therapists to prepare treatment areas for clients.
- Responded promptly to guest inquiries, ensuring exceptional customer service.
- Monitored relaxation areas, maintaining a tranquil environment for guests.
- Ensured cleanliness of all equipment and supplies used in treatments.
- Managed inventory of products used during treatments or sold in retail areas of the spa.
- Performed receptionist functions such as appointment scheduling and spa tours.
Spa Attendant
Hiatus Day Spa
Frisco
03.2023 - 06.2024
- Stocked and replenished supplies in treatment areas and relaxation spaces.
- Ensured compliance with health and safety regulations throughout the spa.
- Managed laundry services for towels, robes, and linens promptly.
- Ensured cleanliness of all equipment and supplies used in treatments.
- Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
HSS I
Bank of America
Plano
03.2022 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Associate
Walmart
Plano
04.2015 - 12.2019
- Assisted customers with inquiries and product locating.
- Handled cash register transactions efficiently and accurately.
- Resolved customer complaints with empathy and professionalism.
- Provided product knowledge to enhance customer shopping experience.
- Processed returns and exchanges in accordance with company policy.
- Trained new associates on customer service protocols and procedures.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Hebron High School
Carrollton, TX06-2012
Skills
- Guest relations
- Customer relationship management
- Service quality assurance
- Attention to detail
- Staff collaboration
- Effective communication
- Active listening
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- TABC License
Accomplishments
- Consistently nominated by management for recognition in performance
Timeline
Lead Male Spa Attendant
Omni Hotels & Resorts
08.2024 - Current
Spa Attendant
Hiatus Day Spa
03.2023 - 06.2024
HSS I
Bank of America
03.2022 - 09.2022
Customer Service Associate
Walmart
04.2015 - 12.2019
High School Diploma -
Hebron High School