Kyle Hoyt

This role involves driving the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, and providing resources. It includes enhancing the learner experience, providing supervision and development opportunities for associates, and ensuring the execution of the Academy program. The role requires promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity, enhancing one’s own skill level, and ensuring business needs are met. It involves delivering functional, compliance-related, and leadership training courses, providing career development opportunities, enhancing associate learning and education content, and supporting the certification and promotion process for all field operation associates. The role also requires building strong relationships with catchment partners, making informed judgments, ensuring execution and achieving results, planning and improvement, building and influencing the team, ensuring ethics and compliance, networking internally and externally, and managing and leveraging talent.

This job involves coordinating, completing, and overseeing job-related activities and assignments, with a focus on developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and promoting continuous learning. The role includes conducting training classes across multiple Academy locations, providing supervision and development opportunities for associates, and delivering training to facility-level associates through various modalities. The job requires ensuring compliance with company policies and procedures, conducting visits within facilities to ensure classroom learnings are translating to expected performance, and engaging in content teach-backs and co-facilitation of content with peer Academy Coaches and Academy leaders. The role also involves supporting the adoption of structure and change initiatives, supporting Academy facilities outside of class delivery time, and demonstrating adaptability to changing work demands. The job requires using appropriate judgment, managing execution and results, planning and pursuing team-based improvement, increasing commitment, managing ethics and compliance, supervising associates, and serving the customer/member.

Driving sales and financial performance in the Auto Care Center and service area through effective merchandise management, pricing, and inventory control. It requires providing customer service and assistance, including acknowledging and identifying customer needs, assisting with purchasing decisions, and resolving customer issues. The role also involves maintaining the Auto Care Center and automotive sales floor, ensuring environmental, disposal, and OSHA compliance, and ensuring customer safety and satisfaction. Job-related activities and assignments are coordinated, completed, and overseen, with a focus on developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and promoting continuous learning. The role provides supervision and development opportunities for associates and ensures compliance with company policies and procedures.