Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kyle Huge

Springfield

Summary

Dynamic and results-driven professional with experience at Russel Cellular, excelling in customer support and issue resolution. Proficient in Intuit QuickBooks and advanced Excel functions, I enhance client satisfaction through effective communication and problem-solving. Recognized for maintaining composure under pressure while improving operational efficiency.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Russel Cellular
01.2025 - 04.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Volunteer

The Church Of Jesus Christ Of Latter-day Saints
01.2020 - 08.2024
  • Supported community engagement and facilitated service projects by helping with organization and planning.
  • Facilitated weekly meetings and communicated with higherups within the Church.

Team Member

Chic-Fil-A
01.2024 - 05.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Host

Olive Garden
05.2022 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Science - Communication

Missouri State University
Springfield, MO
12-2024

Skills

  • Intuit QuickBooks
  • Advanced Excel functions
  • Microsoft PowerPoint proficiency
  • Microsoft Word mastery
  • Technical writing and reporting
  • SPSS proficiency

Accomplishments

  • Published on the MSU Blog.

Timeline

Call Center Representative

Russel Cellular
01.2025 - 04.2025

Team Member

Chic-Fil-A
01.2024 - 05.2024

Host

Olive Garden
05.2022 - 05.2023

Volunteer

The Church Of Jesus Christ Of Latter-day Saints
01.2020 - 08.2024

Bachelor of Science - Communication

Missouri State University

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