Kyle Humann
Fort Collins,CO
Summary
Dedicated and goal-driven professional with extensive experience in leadership and management within demanding environments. Proven track record in team building, organization, logistics, and customer relations. Excels in high-stress settings with a strong attention to detail and an adaptive approach to overcoming challenges while utilizing strong communication skills, problem-solving skills, and time management skills ensuring smooth operations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Shipping & Receiving Specialist
REI
Fort Collins, CO
06.2022 - Current
- Verified incoming and outgoing shipments against invoices or other documents, recording shortages and rejecting damaged goods.
- Ensured that all orders were accurately filled with the correct products in a timely manner.
- Maintained inventory of shipping materials, such as boxes, labels, packing slips.
- Organized and packed items for shipment according to customer requirements.
- Utilized computer systems to track and monitor packages from origin to destination.
- Oversaw inventory control and movement, ensuring accuracy and efficiency in logistics and scheduling.
- Utilized strong organizational skills and attention to detail in daily operations.
- Led team efforts in managing high-demand periods, contributing to operational smoothness and customer satisfaction.
Retail Salesperson
REI
Fort Collins, CO
03.2019 - 06.2022
- Operated cash registers to process payments from customers.
- Processed refunds and exchanges promptly and politely.
- Adhered to all company policies regarding returns, refunds, exchanges, security procedures and customer service expectations.
- Provided excellent customer service through personal interactions with shoppers as well as over the phone.
- Demonstrated effective phone etiquette and assisted in processing special orders, supporting overall store operations.
- Handled cash transactions, credit card applications, and provided customer service for general sales inquiries.
USPS Station Manager
USPS
Bellevue, WA
02.2017 - 03.2019
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Oversaw retail operations and was accountable for stamp inventory management, valued up to $500,000.
- Interacted with the public and union representatives, demonstrating diplomacy and conflict resolution skills.
USPS City Letter Carrier
USPS
Bellevue, WA
02.2014 - 02.2017
- Delivered mail and packages to residences and businesses on a daily basis.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Ensured that all safety guidelines were followed during deliveries.
- Maintained high levels of time management and detail orientation while delivering mail in high-stress conditions.
Education
Bachelor of Humanities - Physical And Biological Anthropology
Colorado State University
Fort Collins, CO06-2021
Associate of Arts - Anthropology
Bellevue Community College
Bellevue, WA05-2019
Skills
- Technical Proficiencies: Microsoft Office (Excel, PowerPoint, Word, etc) Google office (Docs, Sheets, Slides, etc)
- Typing 95 words per minute, with 98% accuracy
- Time management abilities
- Scheduling
- Strong adaptability
- Effective communication
- Inventory Auditing
- Multitasking Abilities
Affiliations
- Frequent volunteer of the "Employees in Action" program offered at REI. Employees in Action is a volunteer opportunity for employees of REI to help Colorado Parks and Wildlife rebuild and/or maintain hiking, backpacking, mountain biking, and road trails throughout the Rockies and greater Fort Collins area. Volunteer opportunities are frequent often times reaching multiple opportunities a week during peak summer and spring seasons with additional opportunities if volunteers are willing to camp for a couple nights in remote areas.
Accomplishments
- Nominated for the Anderson Award at REI 4 years in a row. The Anderson Award is a peer nominated award given to members of REI who constantly and consistently show strong work ethic, love for the outdoors, and are seen as individuals who embody the core values that REI stands for including inclusion, equality, diversity, and willingness to maintain the outdoors for future generations.
References
References available upon request.
Timeline
Shipping & Receiving Specialist
REI
06.2022 - Current
Retail Salesperson
REI
03.2019 - 06.2022
USPS Station Manager
USPS
02.2017 - 03.2019
USPS City Letter Carrier
USPS
02.2014 - 02.2017
Bachelor of Humanities - Physical And Biological Anthropology
Colorado State University
Associate of Arts - Anthropology
Bellevue Community College