Kyle Jarocki
Mount Pleasant
Summary
Motivated undergraduate professional with a track record of assertive communication, effective team collaboration, and strong project management skills. Proven ability to take charge, deliver results, and contribute proactively to team objectives. Eager to leverage hands-on experience and dedication in a dynamic and challenging role.
Overview
9
9
years of professional experience
Work History
Hotel Reservations Agent
The Charleston Place
02.2025 - Current
- Exceptional customer service and guest relations
- proficient in reservation management and scheduling accuracy
- Coordination with concierge, sales, marketing, and front desk teams
- Multitasking in fast-paced hospitality environments
- Conflict resolution and guest recovery skills
Bell Attendant
Wentworth Mansion
05.2023 - Current
- As a bellman at a prestigious Charleston hotel, I catered to the daily needs of multiple guests throughout their stays, ensuring a seamless and enjoyable experience in the city.
- Assisted guests with luggage, transportation arrangements, restaurant reservations, and other requests.
- Maintained accurate inventories of all supplies used by the bell staff team.
- Demonstrated problem solving skills by resolving customer complaints quickly and efficiently.
Fraternity President
Interfraternity Council
10.2022 - 11.2023
- Liaised between the fraternity and national organization, maintaining clear and effective communication channels.
- Developed and executed plans for philanthropic initiatives, ensuring meaningful contributions to the community. Fundraising for the V Foundation for Cancer Research totaled $8,300 during my term, a 315% increase from the previous year.
- Employed recruitment methods learned from leadership conventions through the organization to maintain the highest membership numbers across all 22 fraternities.
- Coordinated with the University's Interfraternity Council to ensure compliance with policies and regulations.
- Exhibited strong leadership skills while providing guidance and direction to executive council team members.
Server
Grimaldi's Pizzeria
06.2021 - 08.2023
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized between multiple tasks in a dynamic environment and while staying calm and composed.
Front Desk Attendant
O2 Fitness
04.2017 - 04.2019
- Monitored access control systems at front entrance and locker rooms ensuring only valid members were allowed entry into the facility.
- Demonstrated knowledge of gym equipment, rules and regulations to ensure safety of patrons.
- Processed membership applications, payments, cancellations, renewals and upgrades accurately according to company policy.
- Greeted members and guests in a friendly manner, providing excellent customer service.
Education
High School Graduate -
Wando High School
Mount Pleasant, SC, US08.2024
Bachelor of Arts (B.A.) - Psychology
Clemson University
Clemson, SC, US08.2024
Skills
- Phone reception
- Reservation software
- Guest relations
- Guest services
- Concierge services
- Attention to detail
Timeline
Hotel Reservations Agent
The Charleston Place
02.2025 - Current
Bell Attendant
Wentworth Mansion
05.2023 - Current
Fraternity President
Interfraternity Council
10.2022 - 11.2023
Server
Grimaldi's Pizzeria
06.2021 - 08.2023
Front Desk Attendant
O2 Fitness
04.2017 - 04.2019
Bachelor of Arts (B.A.) - Psychology
Clemson University
High School Graduate -
Wando High School
COMMUNITY SERVICE
- East Cooper Community Research, Volunteer, 2020, Served the community during the Covid-19 pandemic., Stocked food and hygiene essentials on warehouse shelves., Created daily care packages including non-perishable food and hygiene essentials., Sorted and donated clothes by size and quality for individuals needing new garments., Examined and moved donated furniture for those attempting to furnish changed living spaces.
- Oconee County Middle School, Volunteer, Volunteer at the Annual School Halloween Event, Served the community via manning various game and information stations at the school event., Coordinated with my own organization to recruit other volunteers., Fostered community relations through service.