Adilenne Marquez

Trivedi Hospitality

06.2021 - Current

Streamlined reservation processes for increased efficiency and reduced booking errors.
Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
Addressed customer concerns and resolved issues, resulting in improved guest relations.
Monitored competitor pricing strategies, adjusting rates accordingly to remain competitive within the market.
Managed large call volumes, maintaining professionalism and attention to detail under pressure.
Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
Assisted guests in selecting suitable accommodations based on their preferences and budget.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Developed and maintained positive relationships with guests for satisfaction.