Yaslin Reyes Garcia
Orlando,FL
Summary
Achieved high levels of guest satisfaction through effective communication and problem-solving. Fostered positive relationships that contributed to repeat business and customer loyalty.
Overview
3
3
years of professional experience
Work History
Hotel Reservations Agent
Rosen Hotels & Resorts
4000 Destination Pkwy
04.2025 - Current
- Processed guest reservations using property management system to ensure accurate bookings.
- Assisted guests with inquiries and provided information about hotel services and amenities.
- Maintained up-to-date knowledge of hotel policies, rates, and local attractions for effective communication.
- Resolved reservation discrepancies by coordinating with relevant departments to ensure customer satisfaction.
- Adapted quickly to changing environments, ensuring efficient handling of high-volume reservation periods.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
Sales Associate KeyHolder
Ann Taylor Factory
4963 International Dr
12.2024 - 03.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Responded to customer inquiries, resolving issues promptly and professionally.
Stylist Sales Associate
Windsor Fashions
8001 S Orange Blossom Tr
12.2022 - 03.2024
- Provided personalized styling recommendations to enhance customer satisfaction and drive sales.
- Maintained visual merchandising standards to create an appealing shopping environment.
- Collaborated with team members to achieve monthly sales goals through effective communication and teamwork.
- Assisted customers in locating products, resulting in improved store navigation and shopping experience.
- Processed transactions accurately using POS system, ensuring efficient checkout procedures.
- Trained new associates on product knowledge and customer service best practices to elevate team performance.
- Developed promotional displays that showcased new arrivals, increasing product visibility and customer interest.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
Education
High School Diploma -
Oak Ridge High
Orlando, Fl05.2025
Skills
- Guest services
- Complaint handling
- Reservation software
- Language skills
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Reservations Agent
Rosen Hotels & Resorts
04.2025 - Current
Sales Associate KeyHolder
Ann Taylor Factory
12.2024 - 03.2025
Stylist Sales Associate
Windsor Fashions
12.2022 - 03.2024
High School Diploma -
Oak Ridge High