Tatiana Mendez

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Explained details regarding property to acclimate patrons to resort environment.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Maintained cleanliness and organization of front desk area.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.

Cashier, customer service, stocking, food prep, food serving, scheduling, truck overs,