Kyle Jimenez
San Antonio,TX
Summary
Dynamic Customer Retention Specialist with a proven track record at Charter Spectrum, adept at implementing data-driven retention strategies that significantly reduced churn rates. Known for outstanding interpersonal skills and a commitment to customer service excellence, I effectively upsold products while fostering loyalty through empathetic communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Customer Retention Specialist
Charter Spectrum
San Antonio, TX
05.2023 - Current
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Contributed to company growth by upselling additional products and services during support interactions.
- Leveraged data-driven insights to fine-tune retention strategies, leading to increased success rates over time.
Customer Service Representative
IBEX Global
San Antonio, TX
03.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed difficult calls effectively, achieving resolutions for customers and the organization.
- Responded to customer requests for products, services, and company information.
Forklift Operator
Home Depot
San Antonio, TX
04.2017 - 03.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Houseman
La Quinta Inn & Suites In
San Antonio, TX
07.2015 - 03.2017
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
Education
High School Diploma -
Highlands High School
San Antonio, TX06.2015
Skills
- Patience and tolerance
- Customer service experience
- Customer service background
- Outstanding interpersonal skills
- Retention strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
Customer Retention Specialist
Charter Spectrum
05.2023 - Current
Customer Service Representative
IBEX Global
03.2020 - 03.2023
Forklift Operator
Home Depot
04.2017 - 03.2020
Houseman
La Quinta Inn & Suites In
07.2015 - 03.2017
High School Diploma -
Highlands High School