Horasha Anderson
Bayside,NY
Summary
Accomplished mechanic and business owner with a proven track record at AAMCO Transmissions, enhancing customer satisfaction and profitability through expert transmission rebuilding and electrical troubleshooting. Renowned for exceptional relationship building and advanced diagnostics skills, consistently delivering high-quality results and operational improvements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner and Head Mechanic
HCA Transmission and General Repair LLC
2012.01 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Performed routine and scheduled maintenance services.
- Maintained cleanliness, safety and efficiency of garage.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Improved vehicle performance by conducting thorough diagnostics and implementing appropriate repair solutions.
Transmission Rebuilder
AAMCO Transmissions
2009.11 - 2011.12
- Prioritized safety by adhering to all company guidelines and OSHA regulations when performing tasks related to transmission rebuilding.
- Established a reputation for meticulous attention to detail, resulting in high-quality rebuilds that exceeded client expectations.
- Provided clear and concise instructions to clients regarding post-rebuild care and maintenance, prolonging the life of their transmissions.
- Achieved consistent positive feedback from clients due to exceptional technical skills combined with outstanding customer service abilities.
- Responsible for transmission rebuilding.
- Electrical/Diagnostics
- Responsible for strategically enhancing the profit for the company.
Transmission Installer
AAMCO Transmissions
2008.01 - 2009.11
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Responsible for the installation and removal of transmissions.
- Responsible for the maintenance of vehicles.
- Responsible for strategically enhancing the profit for the company.
Transmission Installer
AAMCO Transmissions
2003.04 - 2007.11
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Responsible for the installation and removal of transmissions.
- Responsible for the maintenance of vehicles.
- Responsible for strategically enhancing the profit for the company.
Techican
Strauss Discount Auto
1999.02 - 2002.03
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for serving and maintaining vehicles.
- Responsible for satisfying the customers.
- Responsible for making sure the customer cars were in a satisfactory condition.
- Assist staff with difficult tasks.
- Maintain a neat and tidy work station.
- Place purchase orders and requests for various vehicle parts when needed.
- Attend and organize staff meetings.
Education
Apex Technical School
Long Island City, NY09.1999
High School Diploma -
Saint Annis High School
Jamaica, West Indies06.1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Engine repair
- Electrical Troubleshooting
- Preventive maintenance procedures
- Heavy-duty vehicle repair
- Brake Systems
- Expert Troubleshooting/ Advanced Diagnostics
- Body work
- Transmission Rebuilding
Certification
- ATSG Certified
- ATRA Seminars
Timeline
Owner and Head Mechanic
HCA Transmission and General Repair LLC
2012.01 - Current
Transmission Rebuilder
AAMCO Transmissions
2009.11 - 2011.12
Transmission Installer
AAMCO Transmissions
2008.01 - 2009.11
Transmission Installer
AAMCO Transmissions
2003.04 - 2007.11
Techican
Strauss Discount Auto
1999.02 - 2002.03
Apex Technical School
High School Diploma -
Saint Annis High School
- ATSG Certified
- ATRA Seminars
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