Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
Owner
Keene Appraisals, LLC
11.2017 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Termite Inspector
Arrow Exterminators, Inc
01.2015 - 11.2017
Recognized early signs of termite damage in structures, enabling swift interventions to mitigate further deterioration.
Maintained up-to-date knowledge of industry standards, attending relevant training sessions and workshops regularly.
Streamlined inspection processes through the use of advanced technology and equipment, improving overall efficiency.
Established trust with clients through transparent communication regarding inspection outcomes and recommended actions steps.
Increased customer satisfaction by conducting thorough termite inspections and providing detailed reports.
Ensured timely completion of inspection tasks for enhanced client service and smooth operations.
Fostered a safe working environment by consistently adhering to company safety protocols during inspections.
Collaborated with pest control technicians to develop comprehensive treatment plans tailored to each client''s needs.
Prepared comprehensive reports outlining findings, recommendations, and potential risks for client review and action planning.
Identified potential termite infestations with meticulous visual examinations and accurate documentation.
Contributed to the company''s overall growth by consistently meeting and exceeding assigned inspection quotas.
Strengthened customer loyalty by promptly addressing any concerns or questions related to termite inspection results or treatments proposals.
Supported regulatory compliance efforts by adhering to company policies, local laws, and safety guidelines during inspections.
Applied pesticides to inside and outside of structures utilizing company protocols.
Completed required treatment documentation while on-site and returned paperwork to office for processing.
Detective
Columbia County Sheriff's Office
01.2009 - 01.2015
Began Career as Sheriff Deputy.
Trained in Smart Cop software.
Field training officer, trained new recruits.
Dive team and marine team member.
Obtained and served search warrants related to ongoing cases.
Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
Gathered facts from interviews of suspects, witnesses, and complainants.
Wrote detailed reports outlining case findings for internal files and legal purposes.
Participated in court hearings to provide written reports, evidence and verbal testimonies.
Preserved evidence for court hearings and checked integrity of individual pieces.
Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Enhanced community safety by conducting thorough investigations, leading to the arrest and prosecution of criminals.
Trained team members on agency processes, court procedures and investigation strategies.
Coordinated crime scene searches methodically for comprehensive evidence collection ensuring no critical elements are missed.
Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
Solved complex cases by utilizing advanced investigative techniques and collaborating with fellow detectives.
Performed extensive research on criminal backgrounds and patterns using various databases for accurate suspect profiling.
Attended regular training sessions to stay updated on new developments in forensic science and investigation methods.
Real Estate Appraiser
Summers Realty
01.2004 - 01.2009
Inspected new and existing properties and noted distinctive characteristics.
Took photographs of interior and exterior of buildings to properly document features and conditions.
Gathered information on nearby properties to compare and help make value determinations on properties.
Stayed updated on market trends for local area and similar property types.
Researched land, property and market values to complete estimations.
Completed appraisals on residential properties, supporting property transactions or for legal purposes.
Maintained current understanding of lender requirements and documentation guidelines.
Performed appraisals in line with federal requirements and USPAP guidelines.
Continuously updated personal expertise with ongoing education courses and certifications relevant to the field of real estate appraisal.
Parts Counter Person
Gainesville Truck Parts
01.1998 - 01.2004
Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
Assisted customers with locating specific parts, leading to a streamlined shopping experience.
Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
Processed customer orders accurately and efficiently, contributing to repeat business.
Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
Real Estate Investor
Self-employeed
01.2002 - Current
Education
Law Enforcement
Florida Gateway College
Lake City, FL
01-2009
Real Estate Appraisal
McKissock
01-2004
High School Diploma -
Santa Fe High School
Alachua, FL
06-1997
Skills
Customer relations
Small business operations
Verbal and written communication
Project estimating
Financial management
Sales leadership
Employee development
Regulatory compliance
Market trend awareness
Attention to detail
Customer service
Teamwork and collaboration
Team leadership
Inventory tracking and management
Timeline
Owner
Keene Appraisals, LLC
11.2017 - Current
Termite Inspector
Arrow Exterminators, Inc
01.2015 - 11.2017
Detective
Columbia County Sheriff's Office
01.2009 - 01.2015
Real Estate Appraiser
Summers Realty
01.2004 - 01.2009
Real Estate Investor
Self-employeed
01.2002 - Current
Parts Counter Person
Gainesville Truck Parts
01.1998 - 01.2004
Law Enforcement
Florida Gateway College
Real Estate Appraisal
McKissock
High School Diploma -
Santa Fe High School
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