Kyle Kelley
Cuyahoga Falls,OH
Summary
A versatile and productive leader with 7+ years leadership experience ranging from the captaining small teams to managing 200+ associates. Innovated new processes, created comfortable working environments, and a motivated team leader driven to focusing on the highest quality and standards
Overview
10
10
years of professional experience
Work History
DC Quality Assurance Supervisor/Safety Manager
O Reilly
Twinsburg, Ohio
12.2021 - Current
- Manage teams of 8-20 people in the shipping department to prepare and dispatch varieties of auto parts to stores in Ohio, Pennsylvania, Indiana, West Virginia, New York and Virginia.
- Individually train and develop all team members in shipping and Quality Assurance, managing career development, payroll and raises, and HR related actions
- Deep Dive and drive process improvements in Distribution Center functions to increase overall efficiency, reduce labor and equipment cost, and create quality of life improvements for team members
- Respond to and resolve issues from nearly 300 stores via email and phone to diagnose root causes and remove barriers between Fulfillment operations and customer retail
- Identify and correct inventory discrepancies, maintaining a high standard for inventory levels to allow proper allocations and customer demand
- Research receiving, stocking, and internal transfers of inventory and escalate through proper channels and third parties to resolve shipping and receiving issues
- Perform audits and dispose of hazardous chemicals and compounds
- Responsible for 5s Improvement projects and warehouse organization
- Drive a safe and productive working environment and culture, diagnose and deep dive all safety issues to identify root causes and remove barriers while collaborating with multiple teams and outside resources
Area Manager
Amazon
Twinsburg, Ohio
09.2020 - 10.2021
- Manage teams of up to 250 people in multiple different departments to process and ship packages to customers
- Deep dive metrics to break down and remove process barriers to help improve the quality of the overall building
- Identify process barriers, innovate and develop solutions, and communicate and launch processes to help reduce costs and increase productivity
- Assist in hiring and developing new talent in multiple different departments
- Establish and maintain communication with multiple buildings and teams across the network
- Operate both lower and upper management jobs in the absence of a manager
- Train same-level managers and direct reports to operate safely and at the highest standards
- Engage customers and identify barriers preventing the safest and highest quality of work
- Assist multiple sites with logistics processes, such as checking in/out drivers, deep diving truck yard issues, and identifying root causes in failed tasks
- Manage inventory, effectively determine business needs and supply ordering
- Manage teams of 2-14 assistants, delegating tasks and ensuring all tasks are done safely and with the highest quality
Process Assistant
Amazon
Twinsburg, Ohio
08.2018 - 09.2020
- Oversaw groups of 30-100 associates in order to process packages and meet customer demand
- Evaluated associate performance in order to identify and develop new trainers, process assistants, and managers
- Helped implement and communicate new changes by the business in order to reduce costs, increase productivity, and drive engagements with employees and customers
- Identify and troubleshoot issues in a safe and timely manner in order to improve customer experience and remove associate barriers
- Build trusting relationships with associates, peers and other support teams
- Operate multiple computer programs to collect and distribute data
Show Manager
Blossom Music Center
Cuyahoga Falls, Ohio
05.2015 - 10.2017
- Organize and delegate tasks amongst groups of 5-20 people to help run events ranging upwards to 20,000 guests
- Cater to celebrities and their families in a timely and professional manner
- Perform general maintenance on the venue, as well as upkeep on maintenance tools and artists equipment
- Problem solve issues mid-show to ensure a safe and quality performance for the artists and fans
- Execute excellent time management to turn over the venue for the next day
- Innovate and implement new ideas and methods to save time and reduce labor
Assistant Manager
Circle K
Cuyahoga Falls, Ohio
10.2016 - 09.2017
- Manager and order all inventory and deliveries based on customer need
- Interact and serve customers on a daily basis
- Responsible for handling and managing large sums of money
- Overseeing small groups of employees to ensure high morale and customer satisfaction
- Stacking heavy bulk items and maintaining cleanliness of stored products
- General maintenance on machines and housekeeping within the store and its grounds
- Responsible for upselling product and promoting new arrivals to increase sales
Education
Some College (No Degree) - Animal Science
Kent State
Kent, OHSkills
- Computer Usage
- Microsoft Office
- Multitasking
- Time Management
- Calculated Decision Making
- Resource Coordination
- Resource Allocation
- Strong organizational skills
- Professional
- Courteous
- Strong Relationship Building
- Supply Control
- Inventory Control
- Data Analysis
- Data Protection
- Critical Thinking
- Problem Solving
- Clear Communication
- Concise Communication
- Fast Learner
- Auditing techniques
- Cross-functional teamwork
- Corrective action planning
- Performance monitoring
- Safety procedures
Hobbies and Interests
Founder of Amazons “Mental Health and Wellness” Affinity Group (Cleveland Area)
Timeline
DC Quality Assurance Supervisor/Safety Manager
O Reilly
12.2021 - Current
Area Manager
Amazon
09.2020 - 10.2021
Process Assistant
Amazon
08.2018 - 09.2020
Assistant Manager
Circle K
10.2016 - 09.2017
Show Manager
Blossom Music Center
05.2015 - 10.2017
Some College (No Degree) - Animal Science
Kent State
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