T. Kyle Klein
Bloomington,IL
Summary
Highly motivated and caring individual seeking a continuing education coordinator position with Heartland Community College. Equippped with a strong passion for completing tasks with precision and top level service. Proven record of high level interpersonal skills to go along with strong technical skills and the ability to troubleshoot effectively. Detail oriented, with the ability to learn quickly. Great experience working with students, faculty, and the public.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FLITE Lab Facilitator
Heartland Community College
02.2024 - Current
Oversee daily lab operations
Assist students and faculty as needed
Keep a clean and safe lab environment
Help set up lab equipment and training tools as needed
Guide students and help them excel
Construction Sales
R.P. Lumber Co
09.2012 - 03.2019
- Over 5 years of experience as a Construction Sales Representative
- Dispatched and coordinated large fleet of vehicles to complete daily deliveries in a timely manner
- Demonstrated ability to build relationships with clients and business partners, leading to increased sales
- Developed and implemented business plans to increase customer base, increase sales, and improve customer satisfaction
- Evaluated customer feedback and complaints to improve customer service and satisfaction
Customer Service Representative
Country Financial
03.2009 - 09.2012
- Proven expertise in providing high quality customer service and support
- Adept at resolving customer complaints and inquiries in a timely and professional manner
- Excellent communication and interpersonal skills
- Proficient in using customer service software and databases
- Ability to work in a fastpaced environment while maintaining a positive attitude
Education
Electric Vehicle Service Advisor - Electric Vehicle/Energy Storage
Heartland Community College
Normal12-2023
Construction Safety
Illinois State University
Normal05-2008
Skills
- Detail Oriented
- Quick Learner
- Desire to constantly learn new skills and techniques
- Team Player
- Strong Leadership Qualities
Certification
Electric Vehicle Service Advisor Heartland Community College December 2023
High Voltage Battery Technician Heartland Community College December 2023
IT Support Coursera January 2022
Learned IT skills from customer service to troubleshooting many common problems an IT professional would run into. Learned networking, cyber security, end-to-end customer support. Worked with numerous OS's from Linux,DNS, Binary, iOs, and WIndows
Timeline
FLITE Lab Facilitator
Heartland Community College
02.2024 - Current
Construction Sales
R.P. Lumber Co
09.2012 - 03.2019
Customer Service Representative
Country Financial
03.2009 - 09.2012
Electric Vehicle Service Advisor - Electric Vehicle/Energy Storage
Heartland Community College
Construction Safety
Illinois State University
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