Kyle Kooi
Kearney,MO
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my expertise in vehicle assessment and customer service at Caliber Collision to significantly enhance client satisfaction. My ability to multitask and organize, combined with a knack for detailed repair quality inspections, contributed to a consistent achievement of goals, nurturing long-term relationships and driving repeat business.
Overview
27
27
years of professional experience
Work History
Service Advisor
Caliber Collision
Independence, MO
04.2022 - 10.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Collision Estimator
Cunningham Carstar
Independence, MO
11.2020 - 04.2022
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Parts Counter Sales Person
Midway Auto Parts
Kansas City, MO
04.2004 - 11.2020
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Collision Estimator
Jack Miller Body Shop
North Kansas City, MO
01.1998 - 04.2004
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Education
No Degree -
Northwest Missouri State University
Maryville, MOHigh School Diploma -
Kearney Highschool
Kearney, Mo05.1994
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Repair Quality Inspections
Timeline
Service Advisor
Caliber Collision
04.2022 - 10.2024
Collision Estimator
Cunningham Carstar
11.2020 - 04.2022
Parts Counter Sales Person
Midway Auto Parts
04.2004 - 11.2020
Collision Estimator
Jack Miller Body Shop
01.1998 - 04.2004
No Degree -
Northwest Missouri State University
High School Diploma -
Kearney Highschool