Kyle Kooi
Kearney,MO
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my expertise in vehicle assessment and customer service at Caliber Collision to significantly enhance client satisfaction. My ability to multitask and organize, combined with a knack for detailed repair quality inspections, contributed to a consistent achievement of goals, nurturing long-term relationships and driving repeat business.
Overview
27
27
years of professional experience
Work History
Service Advisor
Caliber Collision
04.2022 - 10.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Collision Estimator
Cunningham Carstar
11.2020 - 04.2022
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Parts Counter Sales Person
Midway Auto Parts
04.2004 - 11.2020
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Collision Estimator
Jack Miller Body Shop
01.1998 - 04.2004
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Education
No Degree -
Northwest Missouri State University
Maryville, MOHigh School Diploma -
Kearney Highschool
Kearney, Mo05.1994
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Repair Quality Inspections
Timeline
Service Advisor
Caliber Collision
04.2022 - 10.2024
Collision Estimator
Cunningham Carstar
11.2020 - 04.2022
Parts Counter Sales Person
Midway Auto Parts
04.2004 - 11.2020
Collision Estimator
Jack Miller Body Shop
01.1998 - 04.2004
No Degree -
Northwest Missouri State University
High School Diploma -
Kearney Highschool
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