Kyle Laughlin
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Walmart Associate
Walmart
Buena Park
10.2025 - Current
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves to ensure products were available for customers.
- Collaborated with team members to maintain clean and organized work areas.
- Participated in inventory management and restocking processes regularly.
- Followed safety protocols to maintain a safe shopping environment.
- Engaged with customers to enhance their shopping experience and satisfaction.
- Resolved customer complaints promptly to ensure positive interactions.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
Telemarketer
Kensington LLC; KMG
Anaheim
12.2024 - 08.2025
- Conducted outbound calls to engage potential customers and promote services.
- Maintained accurate records of customer interactions in the CRM system.
- Followed scripts to ensure consistent messaging during calls to clients.
- Collected feedback from customers to improve service offerings and processes.
- Scheduled follow-up calls based on customer interest and inquiries.
Caregiver
IHSS Adult Services Program
Corona
04.2014 - 07.2024
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to medical professionals.
- Developed and maintained positive relationships with clients and families.
- Coordinated transportation for medical appointments and community activities.
- Administered medications according to prescribed schedules and instructions.
- Provided companionship and emotional support to enhance client well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Maintenance Crew Member
Costco
Mira Loma
11.2021 - 03.2024
- Operated cleaning equipment to maintain store cleanliness and safety standards.
- Assisted in stocking and organizing products on warehouse shelves.
- Conducted routine inspections of equipment and facilities for maintenance needs.
- Collaborated with team members to complete daily maintenance tasks efficiently.
- Responded promptly to maintenance requests from staff and management.
- Implemented safety protocols while handling cleaning supplies and equipment.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
Phone Sales Representative
Inland Industrial Supply
Riverside
02.2013 - 03.2020
- Conducted outbound calls to engage potential customers in product discussions.
- Managed customer inquiries and provided information about industrial supplies.
- Built and maintained relationships with key accounts and repeat clients.
- Collaborated with team members to refine sales strategies and techniques.
- Assisted in training new sales representatives on product knowledge and processes.
- Resolved customer issues by coordinating with the logistics team for timely delivery.
- Adapted sales pitches based on client needs and industry trends effectively.
- Identified customer needs and offered appropriate solutions to meet those needs.
Education
Associate of Arts - Video Game Design And Development
Norco College
Norco, CA 02.2016 - 05.2018
Skills
- Customer engagement
- Inventory management
Computer Skills
Excellent communication skills
Detail oriented
- Cold calling
- Sales strategies
- Relationship building
- Customer service
- Team collaboration
- Conflict resolution
- Problem solving
Timeline
Walmart Associate
Walmart
10.2025 - Current
Telemarketer
Kensington LLC; KMG
12.2024 - 08.2025
Maintenance Crew Member
Costco
11.2021 - 03.2024
Associate of Arts - Video Game Design And Development
Norco College
02.2016 - 05.2018
Caregiver
IHSS Adult Services Program
04.2014 - 07.2024
Phone Sales Representative
Inland Industrial Supply
02.2013 - 03.2020