Kyle Lauwers
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
7
7
years of professional experience
Work History
Service Technician
Tesla
10.2023 - Current
- Troubleshoot electrical circuits using schematics and diagrams.
- Diagnosed problems and determined solutions for various customer issues.
- Installed new components or replaced defective parts to restore functionality.
- Conducted service appointments to diagnose and fix problems.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Maintained accurate records of service calls, repairs, and parts used.
Advanced Service Representative
Lion Electric
02.2023 - 10.2023
- Performed troubleshooting and maintenance on electrical equipment.
- Repaired malfunctioning electrical systems and wiring.
- Utilized hand tools to properly splice cables.
- Investigated customer complaints, identified root cause of issues, and created solutions to eliminate similar problems in the future.
- Followed up with technicians and managers to receive and communicate status updates.
Mobile Service Technician
Tesla
01.2020 - 01.2023
- Collaborated with other technicians to develop solutions for complex problems encountered during repairs or installations.
- Repaired or replaced defective parts using hand tools and power tools as necessary.
- Provided technical support to customers by answering questions about the installation and use of mobile equipment.
- Performed troubleshooting on mobile equipment and vehicles to diagnose faults, identifying and replacing faulty components.
- Documented all repair activities accurately so that customers can be informed about their vehicle's status.
Tire and Lube Technician
Arden Village Service
06.2017 - 11.2019
- Checked all fluid levels including engine oil, transmission fluid, coolant, power steering fluid, brake fluid and windshield washer solvent.
- Repaired punctures and patched tubes as needed.
- Tested batteries in order to determine their state of charge.
- Replaced worn or damaged tires with new ones according to manufacturer specifications.
- Balanced wheels using a computerized wheel balancer machine.
- Ensured that shop area was clean at all times including floors, walls, tools and equipment.
Education
Associate of Science - Electrical Engineering (currently Studying)
Sierra College
Rocklin, CA05.2025
High School Diploma -
Victory Christian
Carmichael, CA05.2017
Skills
- Troubleshooting and diagnosis
- Hand tool expertise
- Electrical Systems
- Mechanical Aptitude
- Maintenance and repair
- Power tool mastery
- Analytical Thinking
- Professional and Courteous
Timeline
Service Technician
Tesla
10.2023 - Current
Advanced Service Representative
Lion Electric
02.2023 - 10.2023
Mobile Service Technician
Tesla
01.2020 - 01.2023
Tire and Lube Technician
Arden Village Service
06.2017 - 11.2019
Associate of Science - Electrical Engineering (currently Studying)
Sierra College
High School Diploma -
Victory Christian
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