Summary
Overview
Work History
Education
Skills
Golf
Timeline
Generic

Kyle Lazcano

Anaheim Hills,CA

Summary

Dynamic customer service representative with a proven track record at Nationwide Legal, excelling in relationship building and complaint handling. Developed tailored training programs as a baseball coach, enhancing team performance and fostering communication. Skilled in data entry and critical thinking, I am dedicated to achieving client satisfaction and team success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Nationwide Legal
Orange, CA
02.2024 - Current

Strengthened client relationships by actively reaching out to current and prospective customers.

Baseball Coach

Fullerton J
Fullerton, CA
08.2023 - Current
  • Developed and implemented individualized training programs to enhance player skills and performance.
  • Analyzed game footage to identify strengths and areas for improvement in team strategies.
  • Conducted regular practice sessions, fostering teamwork and communication among players.
  • Organized and led team meetings to discuss game strategies and player development goals.
  • Fostered connections with players to support their aspirations in baseball and life.

Education

Marketing

Colorado State University Pueblo
Pueblo, CO
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Client relations
  • Scheduling
  • Follow-up skills
  • Order processing
  • Team development
  • Administrative support
  • Data collection
  • De-escalation techniques

Golf

Single digit handicap

Timeline

Customer Service Representative

Nationwide Legal
02.2024 - Current

Baseball Coach

Fullerton J
08.2023 - Current

Marketing

Colorado State University Pueblo