Kyle Lee
American Fork
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Salesforce Admin
SafeStreets USA
06.2021 - Current
- While most recently managing a team of Salesforce Admins, my responsibilities include keeping up day to day maintenance, project managing, scoping, developing, applying new automation (primarily via Flows), QA and testing of new processes, while consistently achieving top score during development sprints. I often work directly with Executives, VPs and Directors, and have developed several systems that run through Sales Cloud, FSL, and Salesforce Billing CPQ.
Partner Development Rep
Global Payments Integrated
11.2020 - 06.2021
Funding Coordinator
Safe Home Security
03.2019 - 11.2020
Call Center Manager
Elite/Safe Home Control
02.2015 - 02.2019
- Progressed through entry level, team lead, supervisor and leading as call center manager for final three years. I handled direct responsibility of training, scheduling, and efficiency of call center agents. Aided in compliance responses, escalated customers, collections, and helped with development and testing of new CRM strategies, specifically within Salesforce.
Education
Bachelor of Art & Science -
Utah Valley University
01.2019
Skills
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem resolution
Certification
Salesforce Certifications: AI Associate, Administrator, Platform App Builder, Platform Developer I
Timeline
Senior Salesforce Admin
SafeStreets USA
06.2021 - Current
Partner Development Rep
Global Payments Integrated
11.2020 - 06.2021
Funding Coordinator
Safe Home Security
03.2019 - 11.2020
Call Center Manager
Elite/Safe Home Control
02.2015 - 02.2019
Bachelor of Art & Science -
Utah Valley University
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