Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Kyle Logue

Grants Pass,OR

Summary

Enthusiastic Dutch Bros IT Support Analyst eager to contribute to team success through hard work, ambition, knowledge, and relaxed personality. Clear understanding of Dutch Bros IT operational and networking systems. Knowledge is continuously growing with Meraki networking equipment and Head Quarters office operations. Very motivated to learn, grow and excel as an analyst and to be an excellent role model in my current role, tier 2 role, and above.

Bring vast experience from 6 years as an IT technician with the U.S. Navy where I served in many different roles and worked with many different technologies and my most recent experience with The Flying Lark

Overview

13
13
years of professional experience
3
3

Certifications

1
1
year of post-secondary education

Work History

IT Support Analysts 2

Dutch Bros
Grants Pass, OR
06.2022 - Current
  • Partnered with sales, operations and field service teams to coordinate solutions.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Crafted intelligent, professional responses to emailed and web chat customer questions.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

IT Technician

The Flying Lark
Grants Pass, OR
12.2020 - 05.2022
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, and other external devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage, and public web.
  • Responded to support requests from over 200 end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired, and optimized networks by installing wiring, cabling, and devices.
  • Performed maintenance tasks on PCs, networks, and mobile devices.

Lithia Driveway Agent

Lithia Driveway
Medford, OR
09.2019 - 12.2020
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Followed up on warm Internet leads and respond to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Helped build sales team for new location by training and mentoring 20 team members.
  • Worked with and have extensive knowledge of numerous Customer Relationship Management systems.

Information Technician: Petty Officer Second Class /E-5

U.S. Navy
07.2011 - 08.2017
  • Set up customer workstations, and resolved customer complaints through a ticket system.
  • Worked with ADNS Packet Tracer. Configured external peripherals, workstations network connectivity, network defense, and set up cryptographic equipment.
  • Operated and monitored Radio Frequencies while working for the National Security Agency (NSA/CSS) in San Antonio, Texas, and while serving aboard USS Nimitz.
  • Maintained and monitored server room, and other server infrastructure, keeping systems running smoothly.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
01.2024 - Current

Associate of Science - Business

Rogue Community College
OR

High School Diploma - undefined

Grants Pass High School
2011

Skills

  • G Suite Administration
  • Network configuration
  • Meraki Firewall/Router/AP
  • CradlePoint
  • Excellent written/verbal communication
  • Customer service skills
  • Office 365 Administration
  • Help Desk Support
  • Troubleshooting Network Issues
  • Data Backup
  • IP Addressing and Subnetting
  • NAVCO security systems
  • Jamf MDM
  • Apple Business Manager
  • ADManager and Admin tools
  • RMM
  • Zendesk and ManageEngine
  • Xenial POS

Certification

  • CompTIA A+
  • Microsoft Certified Professional (MCP)
  • CompTIA Net +
  • CompTIA Sec+ (Expired)
  • Cisco Certified Network Associate- CCNA (Expired)

Timeline

Bachelor of Science - Information Technology

Western Governors University
01.2024 - Current

IT Support Analysts 2

Dutch Bros
06.2022 - Current

IT Technician

The Flying Lark
12.2020 - 05.2022

Lithia Driveway Agent

Lithia Driveway
09.2019 - 12.2020

Information Technician: Petty Officer Second Class /E-5

U.S. Navy
07.2011 - 08.2017

Associate of Science - Business

Rogue Community College

High School Diploma - undefined

Grants Pass High School

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