Kyle Machande
Lady Lake,US
Summary
Customer service and administrative professional with experience supporting guests, handling billing questions, routing calls, and maintaining accurate records. Brings calm problem-solving, teamwork, and a strong focus on safe, efficient service in busy front-line settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Receptionist/Customer Care Representative
Nathan Thomas State Farm
Wildwood, Florida
09.2025 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted clients with billing questions and general State Farm policy inquiries
- Supported agents with administrative tasks and coordinated smooth customer service coverage
- Answered multi-line phones and routed insurance calls to appropriate team members
- Collected customer information and updated agency records with accurate data entry
Scare Actor
Scare Actor, Universal Orlando - Halloween Horror Nights
Orlando, FL
09.2025 - 11.2025
- Employed acting skills to engage and surprise patrons, thereby enhancing overall experience.
- Adapted to various roles during performance runs, ensuring dynamic and captivating presentations.
- Adapted to diverse roles during each performance run.
- Delivered strong entertainment that supported a positive customer experience.
- Created unique character versions each shift to foster memorable guest interactions.
Quick Service Associate
Quick Service Associate, Burger Digs - Universal Studios Islands of Adventure
Orlando, FL
05.2022 - 11.2025
- Collaborated with team members in high-volume environment to efficiently serve food to ~1,000 guests daily
- Facilitated positive guest interactions across various positions, enhancing customer satisfaction
- Provide solutions when issues arise and practice preventative actions to thwart issues before they arise
- Trained in Cashier, Front of House, Back of House, and Steward roles to support operational flexibility
Stage Hand
Stage Hand, University of Central Florida - Theatre UCF
Orlando
08.2022 - 12.2024
- Set up show sets efficiently before showtime to maintain schedule
- Moved set pieces into correct spots during shows to ensure seamless scene transitions
- Supported actors by making necessary adjustments to their set, props, and costumes for optimal performance
- Collaborated with directors and stage managers to address crew issues promptly
Undergraduate Learning Assistant
Undergraduate Learning Assistant, University of Central Florida
Orlando
01.2024 - 04.2024
- Lead conversations within small groups about the material in the course to ensure knowledge retention
- Guided students struggling with course materials to improve understanding and academic performance
- Lead Mock Oral Exams for students to understand how the class final operated
- Fostered a supportive classroom environment encouraging students to challenge themselves academically
- Organized course materials and resources to enhance professor's instructional effectiveness
Scene Shop Assistant
Scene Shop Assistant, University of Central Florida - Theatre UCF
Orlando
08.2023 - 12.2023
- Created props and scenery for Theatre UCF shows, enhancing production quality
- Assisted with scene shop operations, including set piece transport and setup, ensuring efficient workflow
- Collaborated with fellow students to implement Technical Director's designs for set pieces, fostering teamwork and creativity
- Utilized safety techniques when operating power tools
Education
B.A. - Theater Studies with a focus in Finance
University of Central Florida
Orlando12-2024
Skills
- Customer Service
- Administrative Support
- Data Entry
- Appointment scheduling
- Microsoft Office
- Google Docs
- Time Management
- Team Leadership
- Client relations
- Effective Communication
- Problem Solving
- Adaptability
- Performance
Certification
- CTL Teaching Certificate
- Microsoft Office Excel Certificate
- Florida 4-40 Customer Representative License
Timeline
Receptionist/Customer Care Representative
Nathan Thomas State Farm
09.2025 - Current
Scare Actor
Scare Actor, Universal Orlando - Halloween Horror Nights
09.2025 - 11.2025
Undergraduate Learning Assistant
Undergraduate Learning Assistant, University of Central Florida
01.2024 - 04.2024
Scene Shop Assistant
Scene Shop Assistant, University of Central Florida - Theatre UCF
08.2023 - 12.2023
Stage Hand
Stage Hand, University of Central Florida - Theatre UCF
08.2022 - 12.2024
Quick Service Associate
Quick Service Associate, Burger Digs - Universal Studios Islands of Adventure
05.2022 - 11.2025
B.A. - Theater Studies with a focus in Finance
University of Central Florida