Professional Summary
Overview
Work History
Education
Skills
Professional strengths
Timeline

Aubrey Reep

Sedgwick
Lady Lake,FL
3
years of professional experience

Customer-focused professional with over 3 years of experience providing exceptional telephone and administrative support in fast-paced environments. Skilled in handling high call volumes, documenting customer interactions, resolving concerns with empathy, and maintaining confidentiality. Strong organizational and communication skills with a commitment to delivering outstanding service and supporting clients through complex situations.


Work History

Customer Service Representative

11 Months
Sedgwick | 08.2025 - Current
  • Handled 80–100 incoming customer calls daily while delivering polite and professional service.
  • Provided assistance to customers regarding account inquiries, service requests, and resolving issues.
  • Documented customer interactions accurately and updated records in systems.
  • Addressed customer concerns promptly while achieving quality and productivity targets.
  • Referred complex issues to appropriate parties to guarantee swift resolution.

Customer Service Cashier

2 Years 5 Months
Walgreens | 03.2023 - 08.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided accurate product information to assist customers in making purchasing decisions.
  • Maintained cleanliness and organization of checkout area for enhanced customer experience.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Collaborated with team members to improve workflow during peak hours for better service delivery.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Education

High School Diploma

Daytona State College | DeLand, FL | 08.2019

Skills

Customer Service
Inbound & Outbound Calls
Claims Intake Support
Active Listening
Conflict Resolution
Case Documentation
Data Entry
Microsoft
Time Management
Multitasking
Team Collaboration
HIPAA & Confidentiality Awarenes

Professional strengths

  • Excellent verbal and written communication
  • Compassionate customer support
  • Strong attention to detail
  • Problem-solving and critical thinking
  • Ability to work independently and remotely
  • Adaptable in fast-paced environments

Timeline

Customer Service Representative

Sedgwick
08.2025 - CurrentRead More

Customer Service Cashier

Walgreens
03.2023 - 08.2025Read More

Daytona State College

High School Diploma
Read More
Aubrey Reep