Kyle Madsen
Los Angeles,CA
Summary
Committed and professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning methods and strategies of field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Service Advisor
Crash Champions
02.2018 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Courier
On Track
12.2017 - 02.2018
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Electrical Technician
Bradley Access Systems
09.2014 - 12.2017
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Assistant Store Manager
FedEx Office
10.2011 - 08.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Arts - Business Management
California State University - Los Angeles
Los Angeles06.2012
High School Diploma -
St. Bernard Highschool
Playa Del Rey06.2006
Skills
- Multitasking and Organization
- Data Processing
- Accounts Payable and Accounts Receivable
- Information Updates
- Issue and Complaint Resolution
- Understanding Customer Needs
Timeline
Service Advisor
Crash Champions
02.2018 - Current
Courier
On Track
12.2017 - 02.2018
Electrical Technician
Bradley Access Systems
09.2014 - 12.2017
Assistant Store Manager
FedEx Office
10.2011 - 08.2014
Bachelor of Arts - Business Management
California State University - Los Angeles
High School Diploma -
St. Bernard Highschool
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