Kyle Malcolm
Weatherford,TX
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
20
20
years of professional experience
Work History
Senior Operations Manager
Amerit Fleet Services
05.2023 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Oversaw 32 fleet managers and developed customer relations with each distribution center
Area Fleet Manager
Republic Services
11.2021 - 05.2023
- Provide support to 18 business units and over 4000 pieces of equipment
- Work closely with vendors and local management to reduce downtime
- Develop business plans to improve shop performance and efficiency
- Provide leadership to continue to improve and standardize key fleet management processes such as forecasting, Out of Service Units, invoicing, metrics, and warranty recovery
- Positively interacted with drivers, technicians, leadership, which helped overall communication
- Suggested actionable improvements to increase efficiency and reduce expenses
Fleet Maintenance Manager
Republic Services
08.2017 - 11.2021
- Manage One Fleet process and metrics
- Successful launched new site in Lewisville, Tx
- Continued development of supervisors and technicians
- Managing monthly financials and accurate forecasting
- Ensure all units were properly maintained and operational ready daily
- Communicated with operation daily to improve productivity and Customer Zeal
- Improved staffing levels to increase productivity and reduce overtime
- Lead Lewisville shop to Top Shop in company 2 years in a row
Fleet Management Change Agent
Republic Services
01.2015 - 08.2017
- Traveled West Coast implementing Republic Services OneFleet initiative
- Conduct training to dispatchers, drivers, technicians, and division Leadership
- Ensure all units were properly maintained
- Conduct OneFleet durability reviews Identify, Prioritize, Resolve opportunities for improvement
- Ensure all processes were left durable and sustainable
- Deployed processes to increase equipment availability by reducing down time
Fleet Maintenance Supervisor
Republic Services
02.2005 - 08.2015
- Provide oversite and leadership to technicians
- Promote safe work environment
- Maintain vehicle condition reports and repairs order
- Conduct Quality Control Inspections post repairs and PMs on all maintenance technicians
- Organized ongoing maintenance schedules to boost system performance
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
Education
High School Diploma -
Western Hills High School
FORT WORTH, TX06.2002
Skills
- Operations management
- KPI reporting
- Strategic planning
- Operational excellence
- Business planning
- Workforce planning
- Forecasting
- KPI tracking
- Employee coaching
- Transportation management
- Logistics management
- Goal attainment
- Employee engagement
- Hiring and onboarding
- Process improvements
- Data analysis
- Operations oversight
- Customer relations
- Performance improvement
- Team leadership
- Relationship building
- Change management
- Teamwork and collaboration
- Effective leader
- Customer service
- Revenue growth
- Customer retention
- P&L management
Timeline
Senior Operations Manager
Amerit Fleet Services
05.2023 - Current
Area Fleet Manager
Republic Services
11.2021 - 05.2023
Fleet Maintenance Manager
Republic Services
08.2017 - 11.2021
Fleet Management Change Agent
Republic Services
01.2015 - 08.2017
Fleet Maintenance Supervisor
Republic Services
02.2005 - 08.2015
High School Diploma -
Western Hills High School
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