Kyle Malec
Griffith,IN
Summary
Professional with a focus on hospitality, excelling in customer service and operational efficiency. At The Fireplace Inn, enhanced guest satisfaction through exceptional service and strong multitasking abilities. Demonstrates a strong work ethic and exceptional memory retention, fostering positive relationships and driving repeat business.
Overview
10
10
years of professional experience
Work History
Server/Bartender
The Fireplace Inn
Chicago IL
08.2019 - 01.2025
- Demonstrated strong multitasking skills by managing room full tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and made beverages promptly with focused attention to customer requests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept bar clean and orderly throughout work shift
- Addressed customer complaints or concerns professionally, ensuring swift resolution while maintaining a positive guest experience
- Trained new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Delivery Coordinator
GrubHub
Chicago, IL
12.2015 - 06.2019
- Maintained detailed records of all orders, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Managed a team of drivers, providing feedback and support for optimal performance levels.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Assistant Manager
Hollister Co
Chicago, IL
05.2015 - 12.2015
- Demonstrated strong multitasking skills by managing room full tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and made beverages promptly with focused attention to customer requests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept bar clean and orderly throughout work shift
- Addressed customer complaints or concerns professionally, ensuring swift resolution while maintaining a positive guest experience
- Trained new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor Of Communication Studies - Public Relations
Purdue University Calumet
Hammond INSkills
- Strong work ethic
- Friendly customer service
- Guest engagement
- Memory retention
- Professional appearance
- Service prioritization
Timeline
Server/Bartender
The Fireplace Inn
08.2019 - 01.2025
Delivery Coordinator
GrubHub
12.2015 - 06.2019
Assistant Manager
Hollister Co
05.2015 - 12.2015
Bachelor Of Communication Studies - Public Relations
Purdue University Calumet