Kyle Massey
Port Orange,FL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Manager
Jerry Brittingham AC And Heat
Daytona Beach, FL
04.2021 - Current
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Reduced time to complete service calls and expertly retained key customers.
HVAC Service Technician
Total Comfort AC & Heat
Ormond Beach, Florida
04.2008 - 04.2021
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
Education
HVAC Vocational Certificate - HVAC
Advanced Technology College
Ormond Beach, FL04.2007
Skills
- Project Estimation and Bidding
- Expertise in Installations
- Testing and Analysis
- Regulatory Compliance
- Mechanical Abilities
- Diagnosis and Troubleshooting
- Verbal and Written Communication
- Issue and Problem Resolution
- Equipment Inspection
Certification
North American Technician Excellence
Timeline
Field Service Manager
Jerry Brittingham AC And Heat
04.2021 - Current
HVAC Service Technician
Total Comfort AC & Heat
04.2008 - 04.2021
HVAC Vocational Certificate - HVAC
Advanced Technology College
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