KYLE MAYS
San Ramon,CA
Summary
I am a motivated professional with more than ten years of experience in customer service, sales, and marketing. Throughout my career, I have excelled at building and nurturing strong relationships with clients, which has allowed me to understand their needs and deliver tailored solutions. My proven ability to drive growth is demonstrated through successful sales strategies and innovative marketing campaigns that consistently exceed targets. I am eager to bring my expertise, enthusiasm, and dedication to a dynamic and forward-thinking company where I can play a key role in achieving sales success and contributing to the organization's overall growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Manager
San Ramon Academy of Music
02.2025 - Current
- Oversee daily operations of the music academy, ensuring smooth scheduling, communication, and coordination among instructors, students, and parents.
- Manage student enrollment, billing, and class rosters using school management software.
- Serve as the primary point of contact for inquiries, providing excellent customer service and resolving issues efficiently.
- Coordinate recitals, events, and workshops, handling logistics, promotion, and day-of support.
- Support faculty with scheduling, materials, and administrative needs to foster a productive teaching environment.
- Maintain organized digital and physical records, ensuring data accuracy and confidentiality.
- Contribute to strategic planning and process improvement to enhance the student and family experience.
Facility Manager /REC
City of San Ramon Parks & Community Services
09.2023 - 04.2025
- Worked directly with renters of facilities
- Inspect activity areas and recommend maintenance as needed
- Enforce safety protocols and maintain orderly participant conduct
- Planned, oversaw, and conducted recreational activities across community centers, school sites, and sports facilities
- Supervise part-time staff and ensure efficient operations
- Evaluated facility operations and personnel for safety and health regulations compliance.
Production / Delivery
Overland Delivery
04.2022 - 12.2023
- Company Overview: Simultaneously held with Cannabistry Labs
- Managing schedules, inventory, and workflow
- Enforcing quality and safety protocols
- Reporting to upper management on production metrics
- Managed cash and inventory handling in compliance with company policies
- Supported drivers with inventory, safety, and purchase order completion
- Delivered products with outstanding customer service
- Maintained safe and efficient travel using GPS and navigation tools
- Simultaneously held with Cannabistry Labs
Sales / Marketing
Cannabistry Labs
10.2021 - 10.2023
- Utilized CRM tools to document all activities, ensuring comprehensive and accurate record-keeping meticulously
- Consistently demonstrated fluency, enthusiasm, and expertise in presenting Cannabistry's unique product features to diverse audiences
- Served as the primary point of contact and brand representative, promoting Cannabistry products and embodying the company ethos
- Cultivated and maintained strong relationships with retail buyers, effectively addressing their needs and concerns to drive customer satisfaction
- Contributed to developing and implementing customer success strategies, resulting in enhanced sales and growth within existing accounts
Basketball Camp Coach
NBA Golden State Warriors
06.2018 - 09.2022
- Company Overview: (Seasonal)
- I assisted in planning and executing camp activities and events
- Ensured the safety and well-being of campers and staff
- Coached and mentored young players at the Warriors Basketball Camp
- Conducted various sessions for different age groups and skill levels
- Focused on fundamental skill development, teamwork, dedication, and sportsmanship
- (Seasonal)
Fitness Training Intern
ClubSport San Ramon
05.2019 - 11.2019
- Assisted in training sessions for clients with various fitness levels
- Maintained gym cleanliness and organization
- Provided friendly customer service and supported back-office operations
- Documented weekly experiences and shared insights with mentors for feedback
Recreational Leader/sport Coordinator
City of San Ramon
06.2015 - 04.2019
- Coordinated and led recreational sports programs for the City of San Ramon, ensuring safe, engaging, and inclusive activities for participants of all ages
- Maintain records, complete program plans, and generate reports
- Instruct participants in indoor and outdoor games, ensuring adherence to rules and regulations
Education
High School Diploma -
California High School
San Ramon, CA06.2017
Two years of education - undefined
Diablo Vista College
San Ramon, CA01.2022
Skills
- CRM
- Fiber 101
- Microsoft Office
- Google Workplace
- Small business training
- Communication Skills
- Customer Service
- Basic Sale Techniques
- Team Collaboration
- Problem Solving
- Adaptability
- Time Management
- Calendar management
- Microsoft Office Suite
Training
- NS-W-102: Shielded Cabling & Grounding Systems, 02/01/25, Present, OV-LEVI-WA-1023-2
- Fiber 101, 02/01/25, Present
- NS-W-101: Designing & Installing CAT 6A Systems, 02/01/25, Present, OV-LEVI-WA-1023-2
Certification
NS-W-102: Shielded Cabling & Grounding Systems (Feb 2025 – Present) Credential ID: OV-LEVI-WA-1023-2
Fiber 101 (Feb 2025 – Present)
NS-W-101: Designing & Installing CAT 6A Systems (Feb 2025 – Present) Credential ID: OV-LEVI-WA-1023-2
Timeline
Administrative Manager
San Ramon Academy of Music
02.2025 - Current
Facility Manager /REC
City of San Ramon Parks & Community Services
09.2023 - 04.2025
Production / Delivery
Overland Delivery
04.2022 - 12.2023
Sales / Marketing
Cannabistry Labs
10.2021 - 10.2023
Fitness Training Intern
ClubSport San Ramon
05.2019 - 11.2019
Basketball Camp Coach
NBA Golden State Warriors
06.2018 - 09.2022
Recreational Leader/sport Coordinator
City of San Ramon
06.2015 - 04.2019
Two years of education - undefined
Diablo Vista College
High School Diploma -
California High School
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