Kyle McCoy

• Provided a luxury experience for new and existing clients.
• Developed relationships with clients through regular communication and follow-up.
• Identified client needs and provided tailored solutions.
• Participated in team meetings to discuss strategies for improving customer experience.

Managed and supported the operations of a multi-branded luxury retail store.

• Communicated CRM standards to the team of six.
• Resolved customer problems by investigating issues, answering questions, and building report.
• Fulfilled and managed e-commerce sales orders in collaboration with Farfetch, Goat and Grailed.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Developed and enforced operational improvements to reduce total losses.

• Remained alert, active and ready to respond to any request at any time using variety of available resources.
• Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
• Reviewed scripts
• Managed operation of on-site costume shop.
• Organized transportation to high end stores for garment pick ups on behalf of costume designers.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Followed store opening and closing procedures as per company guidelines.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

• Sold various products by explaining unique features and educating customers on new fabrics/materials and treatments. Instilled the philosophy of Boris, "feeling the garment as a second skin and protection that gives you strength", in multiple aspects of the business.
• Developed trusting relationships with customers and VIP by making personal connections.
• Worked with fellow sales team members to achieve group targets.
• Cultivated network with customers new to the brand.

• Assisted owners in building the physical store. Included painting, construction and spatial design of the flagship.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Established and created training programs to enhance employee knowledge about the brand

Worked alongside Paul Cavaco as a casual stylist assistant during 2013-2018. Assisted on various international Vogue editorials and helped in wardrobe curation for consequential names in the industry.