KYLE MCDANIEL
Plumas Lake,CA
Summary
Dynamic IT professional with over a decade of IT experience and 20 years of esports/online gaming experience. Adept at leading teams, managing complex installations, and delivering innovative solutions. Passionate about esports and committed to fostering student development through program coordination, event planning, and team leadership. Proven ability to build and maintain competitive gaming programs while ensuring compliance with industry standards and educational policies. Led the development of the Marriott International User Acceptance Testing team, verifying GPNS security and technical requirements for Guest Internet Access implementations and installs across the country. Collaborated with external customers, internal Field Service resources and managers, as well as technical resources such as network engineering staff, Tier 3 break-fix engineers, and design and implementation teams.
Overview
12
12
years of professional experience
Work History
Field Service Representative III
Sonifi Solutions
Sacramento, CA
04.2018 - Current
- Lead installation and upgrades of complex systems across various environments, ensuring precision and adherence to deadlines
- Manage customer scheduling and service call completion, demonstrating strong organizational and communication skills
- Coordinate with multiple departments to complete complex projects, showcasing teamwork and leadership
- Provide training and documentation to customers and contractors, ensuring proper understanding of system functionalities
- Perform on-call duties across Northern California, responding to system outages and urgent technical issues
- Oversee third-party installations and manage contractor relations, ensuring high-quality work and compliance with standards
- Led the development of the Marriott International User Acceptance Testing team, verifying GPNS security and technical requirements for Guest Internet Access implementations and installs across the country
- Collaborated with external customers, internal Field Service resources and managers, as well as technical resources such as network engineering staff, Tier 3 break-fix engineers, and design and implementation teams
Field Service Technician II
Tolt Solutions
Sacramento, CA
03.2013 - 07.2017
- Provided on-site technical support for a diverse client base, troubleshooting and resolving complex hardware, network, and software issues
- Led installation and configuration of IT infrastructure, including POS systems, networking hardware, and proprietary business software solutions
- Managed multiple service requests and field dispatches, ensuring fast resolution times and maintaining high customer satisfaction
- Developed and implemented proactive maintenance strategies, preventing system failures and optimizing network performance
- Designed and conducted hands-on training for customers and junior technicians, increasing operational efficiency and technical competency
- Maintained comprehensive documentation of service calls, system upgrades, and troubleshooting procedures, ensuring compliance with industry standards
- Cultivated strong relationships with clients by providing clear communication, in-depth technical guidance, and high-quality service
Education
High School Diploma -
Visions In Education
Sacramento, CA01.2006
Skills
- Network Security Procedure Development
- Coaching and Development
- Event Coordination
- Gaming Systems IT Support
- Strategic Communication Skills
- Project Management Expertise
- Inventory Management
- Workflow optimization
- Field operations
- Cross-functional coordination
- Installation coordination
- Mechanical aptitude
- System overhauls
- Electrical systems
- Preventive Maintenance
- System installation
- Service documentation
- Adaptability to change
- Schedule management
- Performance monitoring
Additional Information
Volunteer experience in community gaming events and youth mentorship programs., Passionate about esports development and student engagement through gaming initiatives., Strong understanding of gaming industry trends, tournament structures, and collegiate esports development.
References
Available upon request.
Esportsexperience
- 20 years of guild leadership experience over multiple MMORPG games, including management of rosters and development of individual player skills.
- Coached players to enhance their skills and team performance.
- Resolved conflicts and disputes amongst team members to ensure a seamless, successful execution of 40, 20, and 10-man team content.
- Managed gearing spreadsheets and attendance rotations based on merit.
- Moderated streaming channels for professional League of Legends esports players.
- Edited videos of gaming clips using multiple video editing software, including Clipchamp, DirectorZone, and Adobe Creative Suite.
- Volunteered and participated in competitive esports tournaments, gaining firsthand experience in event planning and team coordination.
- Provided IT support for gaming setups, optimizing network performance and troubleshooting connectivity issues.
- Developed strategies for recruiting and retaining team members, fostering a collaborative and inclusive team environment.
Affiliations
- Avid Golfer – Strong strategic thinking and patience developed through competitive play.
- Custom PC Building & Maintenance – Hands-on experience with hardware assembly, troubleshooting, and optimization.
- Continuous Learning & Skill Development – Passion for acquiring new knowledge and staying up-to-date with industry trends.
- Highly Motivated & Goal-Oriented – Strong drive to meet and exceed professional and personal objectives.
- Competitive & Success-Driven – Thrive in challenging environments that require persistence and determination.
Accomplishments
- Graduated with Honors – U.S. Army Basic Combat Training
- Soldier of the Cycle & Soldier Leader of the Cycle – Recognized as the top-performing soldier in training
- Army Achievement Medal (AAM) – Awarded for training excellence and outstanding performance
- Commander’s Coin of Excellence – Recognized for exceptional leadership and dedication
- Multiple STAR Service Award Winner – Acknowledged for Collaborative Excellence in the Field Service Division
- High-Ranked Competitive Gamer – Achieved top rankings in League of Legends, Counter-Strike, and Valorant
- E-Sports League Participation – Competed in organized leagues such as Faceit and ESEA
Timeline
Field Service Representative III
Sonifi Solutions
04.2018 - Current
Field Service Technician II
Tolt Solutions
03.2013 - 07.2017
High School Diploma -
Visions In Education
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