Summary
Overview
Work History
Education
Skills
Timeline
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Kyle McGaw

Chesterfield,VA

Summary

Driven leader and builder of successful teams in a fast-rising 14+ year career. High achievement in customer
service, organizational development, and operational problem-solving, revenue & profit growth. Drives market
share growth and brand exposure while maximizing operating margin and net income. Consistently delivers
successful outcomes within the most challenging, competitive environments.
Communicates effectively with executive leaders, business partners and all stakeholders. Institutes powerful
customer-facing initiatives that generate positive change, loyalty, and goodwill. Supports and reinforces
company values, ethics, and culture. Transforms underperforming individuals and groups, building them into
cohesive teams driven to achieve corporate and personal goals. Additional competencies include:

Overview

9
9
years of professional experience

Work History

Customer Success, Workforce Manager

SambaSafety
12.2022 - Current
  • Managed a team of five customer success managers and seven success representatives' activities for direct customers
  • Responsible for driving customer satisfaction, increased platform adoption, improved retention rates and revenue growth
  • Aligned with sales, product, technical support services and engineering to make every customer successful and committed to SambaSafety.

Mid-Market Account Executive

SambaSafety
07.2022 - 11.2022
  • Organized and strategized territory plans to target key decision makers in the southeast.

Area Rental Manager; Operations & Sales

Enterprise Holdings
02.2015 - 03.2020
  • Managed daily operations for multiple retail areas
  • Planned and executed daily operations and inspired performance by the management team
  • Hired, trained, and developed team to exceed expectations
  • Marketed to local business partners for referrals and maintained strong relationships
  • Created performance and philanthropy events to recognize top performers and to strengthen brand in local community
  • Resolved customer service complaints and eliminated disputes prior to reaching corporate level
  • Recruited top performing internal employees and evaluated sales and service potential in external candidates.

Education

Bachelor of Science - Marketing

Colorado State University
Fort Collins, CO
12.2008

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Team Collaboration

Timeline

Customer Success, Workforce Manager

SambaSafety
12.2022 - Current

Mid-Market Account Executive

SambaSafety
07.2022 - 11.2022

Area Rental Manager; Operations & Sales

Enterprise Holdings
02.2015 - 03.2020

Bachelor of Science - Marketing

Colorado State University
Kyle McGaw