Kyle Miller

• Explained goals and expectations clearly to enhance trainee understanding.
• Assessed training needs through surveys and interviews to tailor program content.
• Provided timely resolutions to participant issues raised during training sessions.
• Documented all training activities, including attendance and feedback.
• Utilized role-playing, lectures, and simulations for diverse instructional delivery.
• Maintained expertise by remaining up to date on attraction changes and trends.
• Delivered constructive feedback on employee performance based on training observations.

Promenade, 2021 - Present.

Incredicoaster, 2022 – Present.

• Delivered exceptional customer service through prompt resolution of guest needs and complaints.
• Greeted and welcomed guests, creating a positive first impression.
• Monitored safety protocols to ensure compliance with health regulations throughout the attraction.
• Maintained the cleanliness of the work environment.
• Ensured operational readiness of all equipment.
• Testing opportunities with OTP, and ATP.
• Maintaining safety focus at all times.