Kyle Minor
Summary
Resourceful, adaptable, and driven leader with a strong work ethic. Adept at enhancing production quality with strengths in communication, productivity, and motivation. Exceptional insight and knowledge of Outbound and Flow processes. Committed to providing efficient and high-quality support in a methodical, organized, and safe manner.
Overview
7
7
years of professional experience
Work History
Ship Dock Process Assistant
Amazon
DET2
09.2021 - Current
- Lead team of up to 60 associates at a time
- Set labor board to staff for safe and efficient processing ensuring balance between departments
- Developed staffing model to increase Ship Dock rate on shift by 20%
- Coached and engaged with associates to help increase DPMO by 48%
- Trained and onboarded 3 Area Managers on Outbound operations
- Motivate associates, resolve conflicts, and guide associates to find proper tools
- PA connections score 100% favorable
- Assisted in the start-up of the auto-flow project, reducing errors, and improving operational efficiency
- Created a safer environment by teaming up with onsite RME team to install strap hooks to hang load straps by each dock door and keeping them off of floor.
Outbound Flow Process Assistant
Amazon
DET2
03.2021 - 09.2021
- Served as Outbound Flow SME to drive improvements in overall quality and productivity of the department
- Utilized flow planner and other tools to balance customer experience and production metrics in Outbound
- Responsible for shift staffing, meeting CPT goals, and ensuring standard work compliance
- Assisted the outbound team in achieving the first 16 TPH in DET2 history.
Pick Process Assistant
Amazon
DET2
11.2020 - 03.2021
- Managed pick department of up to 120 Associates, maintaining records of employee labor hours, and ensuring SOP compliance
- Coached and developed Associates contributing to consistently having the highest pick rate in building
- Partnered with pick SME to develop pick auto-clustering model, improving pick rates by 13%.
Pick Associate
Amazon
DET2
11.2020 - 03.2021
- Picked items in a warehouse setting, processed orders, and maintained a high process rate with minimal errors.
Hunting Department Lead
Cabela’s
Chesterfield MI
10.2018 - 07.2019
- Lead team of 4 Associates
- Led the region in customer satisfaction surveys as well as credit card and loyalty program enrollments
- Developed fair and consistent scheduling to meet associate and business needs.
Outdoor Specialist
Dick’s Sporting Goods
Roseville MI
01.2017 - 10.2018
- Advised customers to ensure all of their outdoor needs were prioritized
- Contributed to consistent customer sales, and assisted in store operations.
Education
Roseville High School
Skills
- Management Support
- Process Improvement
- Attendance Tracking
- Strong Communication
- Motivational
- Safety Oriented
- Assignment Delegation
- Performance Monitoring
- Positive Attitude
- Team Player
- Daily Operations
- Team Management
- Driving Quality Metrics
- Strategic Planning
- Staff Supervision
- Problem Resolution
Timeline
Ship Dock Process Assistant
Amazon
09.2021 - Current
Outbound Flow Process Assistant
Amazon
03.2021 - 09.2021
Pick Process Assistant
Amazon
11.2020 - 03.2021
Pick Associate
Amazon
11.2020 - 03.2021
Hunting Department Lead
Cabela’s
10.2018 - 07.2019
Outdoor Specialist
Dick’s Sporting Goods
01.2017 - 10.2018
Roseville High School