Kyle Moen
Salem,OR
Summary
Accomplished manager with a proven track record at Walmart, enhancing operational efficiency and customer satisfaction. Skilled in inventory control and fostering positive team dynamics, I've successfully led teams to achieve and surpass goals through strategic planning and effective problem-solving. Recognized for improving employee retention rates and reducing customer complaints by implementing proactive strategies.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Walmart
5250 Commercial St SE, Salem, OR 97306
04.2022 - Current
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Front-End Operation Manager
Walmart
5250 Commercial St SE, Salem, OR 97306
04.2020 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Overnight Operations Manager
Walmart
04.2017 - 04.2020
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Delivery Operations Manager
Lowe's
1930 Turner Rd SE, Salem, OR 97302
04.2008 - 04.2016
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
Overnight Associate
Walmart
1940 Turner Rd SE, Salem, OR 97302
04.2005 - 04.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Timeline
Assistant Store Manager
Walmart
04.2022 - Current
Front-End Operation Manager
Walmart
04.2020 - 04.2022
Overnight Operations Manager
Walmart
04.2017 - 04.2020
Delivery Operations Manager
Lowe's
04.2008 - 04.2016
Overnight Associate
Walmart
04.2005 - 04.2008