Kyle Moon
Springfield,Missouri
Summary
Dynamic sales and marketing executive with over 25 years of leadership experience, specializing in driving revenue growth and optimizing high-performance teams across diverse industries, including SaaS, real estate marketing, publishing, hospitality, and vacation ownership. Proven expertise in scaling organizations from startup phases to enterprise-level operations through strategic leadership, operational efficiency, and KPI-driven management. Recognized for cultivating strong organizational cultures that enhance profitability and deliver measurable business results by integrating relationship-driven leadership with innovative performance systems. Results-oriented marketing professional skilled in developing and executing strategic initiatives that address evolving market demands, emphasizing brand positioning and digital marketing to foster team synergy and adaptability.
Overview
30
30
years of professional experience
Work History
Vice President of Marketing, Contact Centers
Capital Vacations
08.2024 - 01.2026
- Led enterprise contact center marketing operations focused on package sales, activations, customer engagement, and revenue optimization across multiple sales channels.
- Increased total net package sales from 12,583 to 17,830 year-over-year, representing 41.6% growth.
- Improved Category 11 package sales by 53.8% and Category 13 package sales by 107% year-over-year.
- Increased Sales per Hour (SPH) productivity by 16.6% and Bookings per Hour (BPH) by 13.3%.
- Grew total package activations by 18.4% year-over-year.
- Increased activation upgrade revenue from approximately $38K to more than $827K annually through operational strategy and upsell optimization.
- Improved overall show rate performance from 88.2% to 91%.
- Collaborated with executive leadership on forecasting, staffing strategy, KPI reporting, operational scaling, and revenue growth initiatives.
Director of Sales
HouseJet
03.2022 - 08.2024
- Led the national high-ticket SaaS sales organization for a rapidly growing real estate lead generation platform serving agents nationwide.
- Scaled the sales team from 3 to more than 40 sales professionals while increasing monthly revenue from approximately $80K to over $1M per month.
- Directed recruiting, hiring, onboarding, sales training, KPI management, and revenue accountability initiatives.
- Played a key leadership role in the company’s transition from Pay Per Closing to HouseJet, helping establish the brand as a nationally recognized real estate marketing platform.
- Built and maintained a high-performance remote sales culture focused on accountability, conversion optimization, and client success.
- Developed sales systems, scripting, reporting structures, and operational processes that improved close rates and overall team productivity.
President
Win Publishing Co.
09.2021 - 03.2022
- Led organizational transition during acquisition and ownership change.
- Delivered record-breaking monthly revenue performance exceeding prior company records by more than 70%.
- Developed and implemented new SOPs, compensation structures, workflows, and operational policies across multiple departments.
- Directed nationwide sales growth initiatives and expansion of school partnerships across a client base exceeding 140 organizations.
- Managed payroll administration, software systems, technology infrastructure, and operational oversight.
- Recruited, onboarded, and developed new client relationships and strategic partnerships nationwide.
Senior Sales Manager
zBuyer
06.2015 - 09.2021
- Led sales operations, training, recruiting, and product collaboration initiatives while reporting directly to company ownership.
- Scaled the sales organization from 5 to 25 team members, contributing to more than 500% revenue growth within three years.
- Built recruiting, onboarding, and sales training systems to support rapid organizational growth.
- Played a key role in product development initiatives aligned with evolving real estate industry demands.
- Transitioned the organization successfully into remote sales operations while improving production and performance metrics.
Senior Marketing Manager, National Marketing Center
Diamond Resorts International
Las Vegas, NV
05.2014 - 05.2015
- Directed operations for a 300+ seat national marketing call center reporting directly to executive leadership.
- Led 10 direct-report managers overseeing teams of 15–20 employees each.
- Managed inbound, outbound, internet, and owner-retention marketing campaigns with responsibility for KPI performance and executive reporting.
- Oversaw forecasting, budgeting, P&L accountability, conversion performance, and operational efficiency across multiple channels.
- Developed strategic marketing partnerships to improve arrivals, tour flow, and revenue production.
- General Manager, East Regional Call Center / TicketBranson
- Directed regional call center operations focused on vacation package sales, inbound reservations, and customer acquisition campaigns.
- Led cross-functional teams responsible for marketing performance, lead generation, sales conversion, and fulfillment operations.
General Manager, Midwest Call Centers
Sunterra Resorts
10.2004 - 10.2006
- Opened and managed a 48-seat outbound call center and reservations department supporting internal sales and vendor accounts.
- Directed owner referral departments serving an owner base exceeding 12,000 customers while driving lead generation and tour flow production.
- Maintained responsibility for operational leadership, forecasting, P&L management, budgeting, scripting, and training development.
- Implemented cross-sell initiatives across six call centers to maximize revenue opportunities and operational performance.
Director of Call Center Operations
Shepherd of the Hills Entertainment Group / Branson Hotline
07.1996 - 08.2004
- Directed strategic planning and execution of direct mail campaigns, outbound sales teams, inbound sales teams, reservations fulfillment, and customer service operations.
- Led and developed a 70-person sales and customer service organization generating more than $2M annually in sales revenue.
- Developed formalized training systems, sales presentations, scripts, and operational procedures across multiple departments.
- Spearheaded implementation of a custom database platform supporting sales operations, reporting, inventory management, and profitability analysis.
- Inbound Manager (1996–2000)
- Managed customer service quality assurance, scripting, coaching, and pricing administration across company operational channels.
Education
Bachelor of Arts Studies - Fine Arts, Art Education
Missouri State University
01-2001
Bachelor of Arts Studies - Fine Arts, Art Education
Arkansas State University
01-1996
Skills
- Executive Sales Leadership
- Contact Center Operations
- SaaS & High-Ticket Sales
- KPI & Performance Management
- Sales Training & Enablement
- P&L Management
- Forecasting & Reporting
- Process Optimization
- Remote Team Leadership
- CRM management
- Creative direction
AWARDS
Gold ARDY Award Winner — ARDA Marketing Manager of the Year (2010)
Timeline
Vice President of Marketing, Contact Centers
Capital Vacations
08.2024 - 01.2026
Director of Sales
HouseJet
03.2022 - 08.2024
President
Win Publishing Co.
09.2021 - 03.2022
Senior Sales Manager
zBuyer
06.2015 - 09.2021
Senior Marketing Manager, National Marketing Center
Diamond Resorts International
05.2014 - 05.2015
General Manager, Midwest Call Centers
Sunterra Resorts
10.2004 - 10.2006
Director of Call Center Operations
Shepherd of the Hills Entertainment Group / Branson Hotline
07.1996 - 08.2004
Bachelor of Arts Studies - Fine Arts, Art Education
Arkansas State University
Bachelor of Arts Studies - Fine Arts, Art Education
Missouri State University