Kyle Nagel
Memphis,TN
Summary
Dynamic culinary professional with a proven track record at John Paul Gagliano’s restaurants, excelling in team leadership and decision-making. Excited and ready to serve customers in a new environment!
Overview
7
7
years of professional experience
Work History
Manager/ Sous Chef
John Paul Gagliano
05.2025 - Current
- Oversaw daily operations, ensuring team efficiency and adherence to quality standards.
- Streamlined workflow processes to improve operational effectiveness
- Managed inventory levels, optimizing stock replenishment and minimizing waste.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Scheduling employees ensuring all positions are filled.
- Creating and evolving new and old recipes!
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Line Cook
John Paul Gagliano, Tonica
01.2024 - 05.2025
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Grilled meats and seafood to customer specifications.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Salad Maker
John Paul Gagliano, Libro at Laurelwood
08.2023 - 01.2024
- Prepared high-quality dishes according to menu specifications and chef’s instructions.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and safe working environment, adhering to health and safety guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared and assembled fresh salads according to customer specifications and dietary requirements.
- Monitored inventory levels of ingredients, assisting in timely restocking to minimize waste.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
Host/Server
John Paul Gagliano, Libro at Laurelwood
02.2022 - 08.2023
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely food service and guest satisfaction.
- Trained new hosts on customer service standards and operational procedures.
- Handled reservation systems to efficiently manage guest bookings and walk-ins.
- Resolved customer inquiries and complaints promptly, maintaining a positive atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service to enhance dining experience and foster guest loyalty.
- Developed strong relationships with regular patrons, enhancing customer retention through personalized service.
Server
Perkins Family Restaurant
04.2020 - 01.2022
- Managed table assignments efficiently, ensuring timely service and optimal guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Team Member
Milk Dessert Bar
02.2019 - 04.2020
- Prepared and served a variety desserts to customers, including but not limited to cheesecakes, party cakes, ice cream, cookie dough, milkshakes, and drinks!
- Maintained cleanliness and organization in food preparation areas.
- Assisted in inventory management by restocking supplies as needed.
- Provided exceptional customer service in person and over the phone addressing inquiries about events or private requests and resolving issues.
- Operated register to process payments and collect cash payment for order totals.
Education
White Station High School
Memphis, TN05.2022
Skills
- Customer service
- Team leadership
- Decision-making
- Active listening
- Knife skills
- Cooking techniques
Timeline
Manager/ Sous Chef
John Paul Gagliano
05.2025 - Current
Line Cook
John Paul Gagliano, Tonica
01.2024 - 05.2025
Salad Maker
John Paul Gagliano, Libro at Laurelwood
08.2023 - 01.2024
Host/Server
John Paul Gagliano, Libro at Laurelwood
02.2022 - 08.2023
Server
Perkins Family Restaurant
04.2020 - 01.2022
Team Member
Milk Dessert Bar
02.2019 - 04.2020
White Station High School