Norman Nelson
Leland,NC
Summary
Productive Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. Experienced field appraiser with over 20 years of experience in . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Practical professional skilled at establishing reasonable repair costs through accurate inspections. Highly knowledgeable in vehicle design and salvage values
Overview
22
22
years of professional experience
Work History
Field Appraiser
Country Mutual Ins
Chicago, IL
08.1994 - 11.2016
- Accurately estimated parts and labor for over 20 years repairs
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters
- Enhanced customer satisfaction by delivering honest advice to policy holders in regards to repair work and body shop processes
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs
- Process invoices each and mailed documentation to clients
- Identified suspicious claims, escalating issues to for further investigation and analysis
- Worked with supervisors to resolve problems, improve operations and provide exceptional customer service
- Minimized costs and maximized returns resulting in $ savings
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Education
High School Diploma -
Downers Grove South
Downers Grove06.1977
Automotive Repairs -
Collage of Dupage
Lombard, IL08.1979
Skills
- Knowledgeable in ADP estimating
- Claims process explanation
- Natural disaster experience
- Onsite inspection skills
- Customer service expertise
- Automotive component understanding
- Auto damage appraisal
- Route planning
- Court appearances
- Proficient in Estimating software
- Appointment scheduling
- Vehicle inspections
- Body shop knowledge
- Damage estimation
Timeline
Field Appraiser
Country Mutual Ins
08.1994 - 11.2016
High School Diploma -
Downers Grove South
Automotive Repairs -
Collage of Dupage
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