Kyle Olsen
Merriam
Summary
Experienced with uncovering fraudulent activities through detailed investigations and data analysis. Utilizes advanced investigative techniques and cross-functional collaboration to ensure thorough and accurate findings.
Overview
29
29
years of professional experience
Work History
fraud investigator
Charter/Spectrum
Overland Park, KS
05.2022 - 03.2026
- Analyzed financial records, internet activity and personal data to legitimize orders, determine payment fraud, and identity theft cases.
- Conducted interviews with customers using investigative questions to gather information on potential fraud activity on orders and accounts.
- Utilized LexisNexis, Catfish, Ekata, Corporate Portal, Fraud Net as well as multiple internal Spectrum programs to assist in investigations.
- Documented clear and detailed notes highlighting the investigation process and outcomes.
- Was a member of the Fraud Forum an internal organization formed to troubleshoot and highlight concerns and trends relating to minimizing fraud activity in the department.
- Created a daily training reminder to keep employees up to date on procedures.
- Utilized pattern and trend analysis to predict and prevent fraud before it started.
- Worked with invoices on past due accounts, and negotiated payments to generate new business.
- Investigated fraudulent activities by analyzing customer accounts and transaction patterns.
- Streamlined reporting processes, improving response time to potential fraud incidents.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
Underwriting Interviewer
Hooper Holmes/CRL Plus
Lenexa, KS
01.2007 - 12.2021
- Effectively handled daily operations., with a focus on maintaining high standards of customer service.
- Conducted in-depth interviews to gather critical data for healthcare assessments.
- Analyzed responses to ensure consistency and accuracy in information collection.
- Evaluated information while determining validity of applicants, using interview techniques and analyzing voice patterns.
- Cross referenced information gathered from medical training to determine the severity of medical conditions to help alleviate the need for more expensive underwriting.
- Contacted doctors and medical facilities to obtain medical records for applicants using required HIPPA standards.
- Obtained insurance licenses from Kansas and Florida.
- Surpassed department objectives by meeting production and quality goals.
- Identified and resolved inconsistencies in interviewees' responses through appropriate questioning.
- Located areas of concern and proposed corrective actions to improve processes and create growth opportunities.
- Trained junior interviewers on best practices for effective candidate evaluation and selection techniques.
- Implemented strategies to streamline the interview process, reducing scheduling conflicts and wait times.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
Inside Sales Agent
Cingular Wireless (AT&T)
Kansas City, MO
09.1997 - 08.2004
- Consulted with clients to identify opportunities, overcome objections, build relationships.
- Innovated sales technique for bundling services and accessories to exceed required quotas for products and services.
- Conveyed the benefits of products and services to generate customer interest.
- Analyzed complex scenarios and used creative problem-solving skills, turning challenges into profitable opportunities.
- Developed and maintained relationships with clients to drive sales growth.
- Conducted needs analysis to identify customer requirements and tailor solutions.
Education
BGS - Bachelor General Studies
Kansas University
Lawrence, KansasSkills
- Account Management
- Competitive Analysis
- Consultative Selling
- Contract Negotiation
- Cross-Selling/Up-Selling
- Product Presentation
- Deal Negotiation and Closing
- Fraud Analysis
- Market Research/Analysis
- Effective Communicator
Personal Capabilities
- Effective Communicator
- Time Management
- Problem Analysis & Resolution
- Highly Analytical
- Teamwork
Timeline
fraud investigator
Charter/Spectrum
05.2022 - 03.2026
Underwriting Interviewer
Hooper Holmes/CRL Plus
01.2007 - 12.2021
Inside Sales Agent
Cingular Wireless (AT&T)
09.1997 - 08.2004
BGS - Bachelor General Studies
Kansas University