Kyle Pantano
Allentown,PA
Summary
Responsive team player with strong automotive background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Porsche Lehigh Valley - Vinart
Allentown
01.2024 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Assistant Parts Manager
Mercedes-Benz And Porsche Lehigh Valley - Vinart
Allentown
09.2019 - 12.2023
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
- Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained team members in successful strategies to meet operational and sales targets.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Production Flex Technician
Mack Trucks
Macungie
01.2018 - 09.2019
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Followed protocols to enhance protection and maintain safe work environment.
- Conducted quality assurance inspections on finished components and identified issues.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
Automotive Technician
Lehigh Valley Honda - Vinart
Emmaus, PA
12.2014 - 12.2017
- Inspected vehicle engines and other components to identify potential issues.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Education
Associate of Science - Automotive Technology
Northampton Community College
Bethlehem, PA05.2016
Skills
- Customer Service
- Problem-Solving Skills
- Computer Skills
- Mechanical Aptitude
- Communication Skills
- Catalog and Parts Familiarity
- Forklift Operation
- Staff Training
Certification
- Porsche Brand Ambassador
- Forklift Certified
Timeline
Service Advisor
Porsche Lehigh Valley - Vinart
01.2024 - Current
Assistant Parts Manager
Mercedes-Benz And Porsche Lehigh Valley - Vinart
09.2019 - 12.2023
Production Flex Technician
Mack Trucks
01.2018 - 09.2019
Automotive Technician
Lehigh Valley Honda - Vinart
12.2014 - 12.2017
Associate of Science - Automotive Technology
Northampton Community College
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