KYLE PELTIER
Marion,OH
Summary
Dynamic restaurant manager,server,bartender, skilled in fostering customer satisfaction and employee development. Consistently achieves goals through innovative cocktail crafting and effective vendor management. Committed to maintaining high operational standards and enhancing guest experiences through actionable feedback.
Overview
14
14
years of professional experience
Work History
Lead Bartender
BTTS Holdings
Columbus, Ohio
04.2023 - Current
- Crafted innovative cocktails using fresh ingredients and seasonal flavors.
- Supervised bartending staff to ensure efficient service during peak hours.
- Trained new staff on drink preparation and customer service standards.
- Assisted in planning special events by coordinating beverage service logistics.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Stocked bar with beer, wine, liquor and related supplies.
Senior Manager
BJ's Restaurant & Brewhouse
Columbus, OH
01.2018 - 03.2023
- Reviewed employee performance, providing feedback and coaching that contributed to measurable performance improvements.
- Planned and led team meetings to analyze business results and align team on new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Inspected completed work to drive quality, timeliness and company standards.
- Oversaw vendor relationships to enhance performance monitoring, resolve issues, and review statements of work.
- Maintained adequate staffing to meet objectives within budget.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Bar Manager, Kitchen Manager, Service Manager
Miller's Ale House - Columbus,Estero,Rockville
Columbus, FL, OH, MD
11.2013 - 12.2017
- Coordinated special events in restaurant, enhancing guest experience through receptions, promotions, and corporate luncheons.
- Engaged with customers to gather feedback, implementing changes that improved overall satisfaction and service quality.
- Managed front of house personnel, ensuring optimal staffing levels and reducing overtime costs.
- Carefully interviewed, selected, trained and supervised staff.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Interacted positively with customers while promoting guest retention.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Restaurant General Manager
Gratzi Pizzeria
Columbus, OH
08.2012 - 11.2013
- Interviewed, selected, trained, and supervised staff to build a skilled team.
- Fostered a positive atmosphere by encouraging teamwork and collaboration among staff. and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Communicated pertinent information to staff about large reservations and last-minute menu changes to ensure smooth operations.
- Interacted positively with customers while promoting hotel facilities and services.
Education
Associate of Arts - Telecommunications
Bowling, OHAssociate of Arts - Communication and Arts
The Ohio State University
Columbus, OHSkills
- Beverage innovation
- Project management
- Operational efficiency
- Service quality Team leadership
- Quality assurance
- Operational efficiency
- Team leadership
- Staffing
- Service quality
- Customer relations
- Results-oriented
- Dependable
- Detail-oriented
- Operational efficiency
Timeline
Lead Bartender
BTTS Holdings
04.2023 - Current
Senior Manager
BJ's Restaurant & Brewhouse
01.2018 - 03.2023
Bar Manager, Kitchen Manager, Service Manager
Miller's Ale House - Columbus,Estero,Rockville
11.2013 - 12.2017
Restaurant General Manager
Gratzi Pizzeria
08.2012 - 11.2013
Associate of Arts - Telecommunications
Associate of Arts - Communication and Arts
The Ohio State University