Kyle Perry
San Bernardino,CA
Summary
Dynamic Senior Loan Counselor with California Baptist University, recognized for enhancing operational efficiency and reducing delinquency rates through proactive borrower engagement. Expertise in loan origination combined with strong team leadership fosters trust and loyalty, ensuring high-quality service and support throughout the loan process. Committed to professionalism and ethical standards.
Overview
12
12
years of professional experience
Work History
Senior Loan Counselor/Debt Manager
California Baptist University
09.2016 - Current
- Developed strong relationships with Students, fostering trust and loyalty through excellent service and support during the loan process.
- Played a key role in developing new initiatives aimed at improving operational efficiency within the counseling department while maintaining high-quality services provided to clients.
- Reduced delinquency rates through proactive communication and targeted outreach efforts to at-risk borrowers.
- Served as an the primary point of contact for all borrowers that needed guidance in selecting a repayment plan.
- Disburse and reconcile all loan funds
Loan Officer
Azusa Pacific University
10.2013 - 08.2016
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
Education
Master of Arts - Public Administrationq
California Baptist University
Riverside, CA12-2011
Associate of Arts - Political Science And Government
California Baptist University
Riverside, CA08-2009
Associate of Arts - Humanities
Riverside City College
Riverside, CA06-2007
Skills
- Loan origination expertise
- Time management efficiency
- Team leadership qualities
- Professionalism and ethics
Timeline
Senior Loan Counselor/Debt Manager
California Baptist University
09.2016 - Current
Loan Officer
Azusa Pacific University
10.2013 - 08.2016
Master of Arts - Public Administrationq
California Baptist University
Associate of Arts - Political Science And Government
California Baptist University
Associate of Arts - Humanities
Riverside City College
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