Kyle Phillips
Norfolk,VA
Summary
Merchandising professional with proven track record of enhancing store layout and product presentation to maximize sales. Known for strong collaboration with teams to meet and exceed goals in dynamic environments. Flexible and reliable, skilled in inventory management and customer insights.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Black Rifle Coffee
05.2025 - 11.2025
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Barback/Server
Champs Sports Bar & Grill
01.2024 - 05.2025
- Supported bartenders by stocking and replenishing bar supplies, ensuring efficient service
- Maintained cleanliness and organization of bar area, including restocking glassware, utensils, and napkins
- Assisted in the setup and breakdown of bars for events or shifts
- Collaborated with bartenders to ensure timely delivery of drinks to customers
- Provided exceptional customer service by promptly fulfilling drink orders and addressing customer inquiries or concerns
- Worked efficiently in a fast-paced environment while maintaining attention to detail
Dog Groomer
PetSmart
09.2024 - 02.2025
- Provided high-quality grooming services, ensuring pet comfort and safety throughout procedures.
- Developed customized grooming plans based on individual pet needs and owner preferences.
- Trained junior groomers in best practices for handling and grooming various dog breeds.
- Streamlined workflow processes to enhance efficiency in grooming appointments and reduce wait times.
- Maintained cleanliness of grooming tools and workstations, adhering to health and safety regulations.
- Built strong relationships with clients through effective communication and exceptional service delivery.
Dog Groomer
Private
02.2023 - 08.2024
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention
- Performed bathing, brushing, and styling techniques based on individual breed standards and client preferences
- Implemented effective handling techniques to ensure the safety and comfort of dogs during grooming sessions
- Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service
- Managed appointment scheduling system efficiently, maximizing productivity while accommodating client preferences
Dry Cleaner Presser
Suburban Cleaners
03.2023 - 04.2024
- Operated and maintained press machines to ensure efficient production of high-quality products
- Monitored machine performance, making adjustments as needed to maintain optimal output and minimize downtime
- Set up machines according to job specifications, including loading materials, adjusting settings, and calibrating equipment
- Inspected finished products for quality control purposes, identifying any defects or issues and taking corrective action
- Assisted in training new employees on machine operation procedures and safety guidelines
Construction Laborer
Affordable Renovations
07.2022 - 10.2023
- Performed demolition work by safely dismantling structures using appropriate tools and techniques
- Installed drywall panels, applied joint compound, sanded surfaces, and prepared them for painting or wallpapering
- Cleaned construction sites from debris and hazardous materials on a regular basis to maintain a safe working environment
- Measured distances accurately using tape measures or laser levels to ensure precise placement of structural components
- Followed instructions from supervisors regarding daily tasks while maintaining a strong focus on quality craftsmanship
- Collaborated with team members effectively to accomplish project goals within specified timelines
Licensed Insurance Producer
self-employed
02.2022 - 06.2022
- Follow up with leads to increase potential sales
- Consistent Learning to discover new ways our products can benefit customers
- Deep dive into product knowledge and rates to deliver sales presentations
Coca Cola Merchandiser
Coca-Cola Consolidated, Inc.
02.2016 - 11.2021
- Work varieties of different beverages to supermarket shelves
- Build and manage displays of on sale and new items
- Interact and effectively communicate with Management
- Upsell products and upgrade brand awareness
- Taking stock and ordering necessary products timed with deliveries
Produce Clerk
Farm Fresh
08.2014 - 02.2016
- Maintaining Stock of cut fruit items
- Maintain Health standards
- Ensuring the customers have a smooth and comfortable experience
- Taking Inventory
Education
High school diploma -
Booker T. Washington High School
Norfolk, VA06.2014
Skills
- Upselling
- Training & development (4 years)
- Insurance Sales
- Project leadership (2 years)
- Research (10 years)
- Communication skills (7 years)
- Account management (1 year)
- Customer service (7 years)
- Software troubleshooting (10 years)
- Adaptability (5 years)
- Social media management (2 years)
- Sales
- Cold Calling
- Underwriting
- Video editing (2 years)
- IT (10 years)
- Merchandising
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Certification
- HVAC TYPE 1&3 Present
- Certified in 2 of 3 areas in the HVAC field
- Microsoft Certified April 2012 to Present
- Microsoft Office
- Microsoft Word
- Microsoft Excell
Timeline
Barista
Black Rifle Coffee
05.2025 - 11.2025
Dog Groomer
PetSmart
09.2024 - 02.2025
Barback/Server
Champs Sports Bar & Grill
01.2024 - 05.2025
Dry Cleaner Presser
Suburban Cleaners
03.2023 - 04.2024
Dog Groomer
Private
02.2023 - 08.2024
Construction Laborer
Affordable Renovations
07.2022 - 10.2023
Licensed Insurance Producer
self-employed
02.2022 - 06.2022
Coca Cola Merchandiser
Coca-Cola Consolidated, Inc.
02.2016 - 11.2021
Produce Clerk
Farm Fresh
08.2014 - 02.2016
High school diploma -
Booker T. Washington High School