Kyle Phoenix

As an Account Manager at AT&T, I specialize in delivering tailored communication and technology solutions to meet the diverse needs of clients. My role involves managing a portfolio of accounts, building strong relationships with business and individual customers, and serving as a trusted advisor to ensure optimal satisfaction and retention. I consistently meet or exceed sales targets by identifying growth opportunities, cross-selling products, and delivering customized solutions that align with clients' strategic goals.

Key responsibilities include:

• Developing and implementing account strategies to maximize client engagement and revenue growth.
• Conducting needs assessments to recommend AT&T's advanced services, including wireless, broadband, and IoT solutions.
• Serving as the primary point of contact, addressing client inquiries and resolving concerns promptly to maintain a high standard of customer service.
• Analyzing market trends and customer data to identify upsell opportunities and provide proactive recommendations.
• Collaborating with internal teams to ensure seamless delivery of services and successful resolution of technical or operational issues.

This role has honed my skills in strategic account management, relationship building, and sales, positioning me as a results-driven professional dedicated to driving client success and contributing to AT&T's growth.

4o

As a Quality Control Specialist at BASF, I ensured the highest standards of product quality and regulatory compliance in a fast-paced chemical manufacturing environment. My role involved conducting rigorous testing and analysis of raw materials, in-process samples, and finished products to verify adherence to company specifications and industry standards. I was instrumental in identifying and addressing quality issues, maintaining detailed documentation, and collaborating with cross-functional teams to implement corrective actions and drive continuous improvement.

Key responsibilities included:

• Performing comprehensive analytical testing using advanced laboratory techniques such as spectroscopy, chromatography, and titration to validate product quality.
• Monitoring production processes and providing timely feedback to operations teams to ensure compliance with quality protocols.
• Investigating non-conformances and deviations, conducting root cause analysis, and implementing corrective and preventive measures to mitigate future risks.
• Maintaining accurate and thorough records of test results, calibration logs, and regulatory documentation to support audits and inspections.

Supporting the development and refinement of quality control procedures to align with BASF's commitment to excellence and innovation.This role honed my expertise in quality assurance, analytical problem-solving, and compliance management while reinforcing BASF's reputation for delivering reliable, high-quality chemical products to global markets.4o