Kyle Ray
Farmington,NM
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Have handled inventory in current and previous jobs both creating different ways to effectively monitor inventory and the cost of sales goals. Have between promoted quickly in current and previous jobs due to dedication to the company and exceeding performance goals.
Overview
5
5
years of professional experience
Work History
Bar Manager
San Juan Country Club
2023.01 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Consulted with managers to organize special events and promotions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept accurate inventory and kept profit per drink within expected range month by month for all of 2023.
- Managed relations with multiple vendors to create opportunities for special sales.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to any company needs within and outside of job title/ description.
- Took over inventory with 35% average cost of sales and reduced it to 20% to 25%, within monthly goal range.
Bar Tender/Restaurant Server
San Juan Country Club
2022.03 - 2023.01
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Seasonal Worker
United Postal Service, UPS
2021.11 - 2022.01
- Unloaded and delivered packages to houses during the holiday season.
Shit Manager
Starbucks
2020.07 - 2021.11
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Hit a multitude of goals including customer connection scores, out the window times, and cleanliness/ performance checks during the absence of store manager.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Maintained inventory and did all ordering of product to comply with business each week.
Barista
Starbucks
2020.02 - 2020.07
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Intern
Aggregate Industries
2019.04 - 2019.08
- Did payroll each week for crews within project managers supervision.
- Did routine checks on jobs for project managers.
- Sorted and organized files, spreadsheets, and reports.
Education
No Degree - Business Management
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Piedra Vista High School
Farmington, NM05.2019
Skills
- Vendor Relationship Management
- Performance Monitoring
- Staff Training
- Bar Management
- Inventory Management
- Customer Relations
- Sales Promotion
- Restaurant Management
- Organizational Ability
- Issue Resolution
- Verbal and Written Communication
- Calm Under Pressure
Timeline
Bar Manager
San Juan Country Club
2023.01 - Current
Bar Tender/Restaurant Server
San Juan Country Club
2022.03 - 2023.01
Seasonal Worker
United Postal Service, UPS
2021.11 - 2022.01
Shit Manager
Starbucks
2020.07 - 2021.11
Barista
Starbucks
2020.02 - 2020.07
Intern
Aggregate Industries
2019.04 - 2019.08
No Degree - Business Management
College of Southern Nevada
High School Diploma -
Piedra Vista High School
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